Live Virtual Workshops

Navigating Difficult Client Relationships

August 11, 2026
(09:00 AM - 04:00 PM CDT )
Location: Online Virtual
Facilitator Sheri Coburn, MSW, RSW
6
Continuing Education
Credit Hours (CEC)
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Navigating Difficult Client Relationships - Live Virtual - August 11, 2026; 9am-4pm Central Time
$ 339.00 CAD (regular rate)
$ 299.00 CAD (*early rate)
*early rate expires 07/21/2026
Quantity: 0
Total Price: $0.00 USD
Navigating Difficult Client Relationships - Live Virtual - August 11, 2026; 9am-4pm Central Time
$ 339.00 CAD (regular rate)
$ 299.00 CAD (*early rate)
*early rate expires 07/21/2026
Quantity: 0
Total Price: $0.00 USD
Completed Icon Attendee 1 Information Dropdown Icon
Navigating Difficult Client Relationships - Live Virtual - August 11, 2026; 9am-4pm Central Time
$ 339.00 CAD (regular rate)
$ 299.00 CAD (*early rate)
*early rate expires 07/21/2026

For those who work in a helping role, it can be very challenging when clients are vulnerable, stressed-out, or quick to engage in conflict. Complicating matters is that difficult dynamics in the relationship are often amplified by different styles of communicating. This workshop reviews what contributes to these challenges, including the intra-personal, inter-personal, and organizational factors. By looking at case studies, participants will learn how to alter their interactions with clients they find difficult in order to transform unhealthy relational patterns into more positive interactions and outcomes.

Learning Objectives

Upon completion, participants should be able to:

  • Identify patterns of escalating difficult behaviour
  • Describe common patterns in communication that cause conflict
  • List the external and internal factors that contribute to difficult client relationships
  • Practice key interventions with three common patterns of difficult behaviour
  • Know how to facilitate a cycle of cooperative behaviour

Method of Delivery

Presentation, video, case study exercises, experiential practice, personal reflection, delivered electronically.

*Please allow only the registered individual(s) to view the materials.

Note: An e-manual for this workshop is included in purchase.

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Some of the Topics Included

  • What Makes a Person Difficult?
  • The Cycle of Escalating Difficult Behaviour
  • Shift the Problem from Person to Pattern
  • Shift from Judgment to Curiosity
  • Assessment of Problems: Is it Mine, Theirs, or Ours?
  • Strategies for the Passive Aggressive Pattern
  • Strategies for the Chronic Anger Pattern
  • Strategies for the Chronic Resistance Pattern
  • Considerations Around Challenges Related to Mental Health
  • Creating a Cycle of Cooperative Behaviour

Target Audience

This is an introductory level workshop intended for social service and health care personnel, support workers, school personnel, and anyone working with people who exhibit challenging behaviours.

Terms & Conditions

View our cancellation policy and other information regarding your live virtual workshop or for your in-person workshop.

The fees above are for a live event and do not include any copyright or licensing fees for creating recordings or reproductions of the workshop. Participants may not use AI tools or other technology to capture, transcribe, or replicate facilitator content without prior written consent. Exceptions may be granted for accessibility purposes—please contact us in advance to discuss accommodations.

This is a live virtual event, please check your system requirements prior to registering.

Participants will receive the Zoom meeting login details and information about viewing the live virtual workshop by email 3-4 calendar days prior to the date of the event.
Please note, payment is required in order to receive the login details.

Facilitator: Sheri Coburn

MSW, RSW

Sheri is a Registered Social Worker who holds a Master of Social Work degree and a Bachelor’s degree in Criminology. She has a diverse professional background with experience as a correctional officer, addictions counsellor, and developer and coordinator of a domestic violence outreach program. Sheri is a contributing author of our Counselling Insights and Counselling in Relationships books. In addition to her work with CTRI, Sheri is also a counsellor in a private practice setting. She currently provides individual and family counselling in the areas of mental health, addiction, recovering after relationship breakdown, and trauma. Sheri believes humor, self-acceptance, and social connection is the best framework for successful healing and meaningful learning. Sheri works to reflect this in her facilitation style and is a knowledgeable, passionate, and engaging presenter. Read blogs written by Sheri here

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