Live Virtual Workshops

De-escalating Potentially Violent Situations for Health Care Workers

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March 05, 2026
(09:00 AM - 04:00 PM CT )
Location: Online Virtual
Facilitator Wilma Schroeder, BN, MMFT
6
Continuing Education
Credit Hours (CEC)
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De-escalating Potentially Violent Situations for Health Care Workers - Live Virtual - March 5, 2026 - 9am-4pm Central Time
$ 339.00 CAD (regular rate) + tax
Quantity: 0
Total Price: $0.00 USD
De-escalating Potentially Violent Situations for Health Care Workers - Live Virtual - March 5, 2026 - 9am-4pm Central Time
$ 339.00 CAD (regular rate) + tax
Quantity: 0
Total Price: $0.00 USD
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De-escalating Potentially Violent Situations for Health Care Workers - Live Virtual - March 5, 2026 - 9am-4pm Central Time
$ 339.00 CAD (regular rate) + tax

Violence is a growing concern in health care settings. That’s why it’s critical to take a trauma-informed approach to de-escalation – one that combines assertiveness, empathy, and strong interpersonal communication to defuse tension before the situation turns violent.

In this workshop, you’ll use a trauma-informed lens to examine how anger, violence, and the health care environment intersect. You’ll have the opportunity to reflect on your own communication style, explore legal and ethical considerations, and build awareness of how trauma impacts behaviour.

By the end of this training, you’ll have the skills to assess the risk of violence and respond confidently, using a diverse set of practical tools and strategies designed to prevent escalation and promote safety – both for yourself and those in your care.

Note: We do not teach any physical restraints in this workshop. Our goal is to give you the tools to prevent violence before it occurs.

Learning Objectives

Upon completion, participants should be able to:

  • Express how the health care context can contribute to the risk of violence
  • Explain how the stress response system influences escalation
  • Apply trauma-informed principles to manage potentially violent situations
  • Summarize key legal and ethical considerations in potentially violent situations
  • Use a structured approach to safely defuse escalating behaviour

Method of Delivery

Presentation, video, case studies, experiential practice, personal reflection, and small group discussions.

*Please allow only the registered individual(s) to view the materials.

Note: An e-manual for this workshop is included in purchase.

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Some of the Topics Included

  • Violence in Health Care
  • A Trauma-Informed Approach to De-escalation
  • Emotion Regulation
  • The Anger Escalation Process
  • Enablers and Inhibitors of Violence
  • Cognitive Impairment and Aggression
  • Communicating With Upset People
  • A Four-Step De-escalation Process
  • Preventing Violence in Health Care
  • Legal and Ethical Considerations

Target Audience

This workshop is for anyone working in a health care environment, including hospitals, clinics, personal care homes, and private home care. Whether you’re a health care professional or part of the support staff, you’ll gain practical skills that are valuable to everyone.

Terms & Conditions

View our cancellation policy and other information regarding your live virtual workshop or for your in-person workshop.

The fees above are for a live event and do not include any copyright or licensing fees for creating recordings or reproductions of the workshop. Participants may not use AI tools or other technology to capture, transcribe, or replicate facilitator content without prior written consent. Exceptions may be granted for accessibility purposes—please contact us in advance to discuss accommodations.

This is a live virtual event, please check your system requirements prior to registering.

Participants will receive the Zoom meeting login details and information about viewing the live virtual workshop by email 3-4 calendar days prior to the date of the event.
Please note, payment is required in order to receive the login details.

Facilitator: Wilma Schroeder

BN, MMFT

Wilma is a family therapist, former mental health nurse, and the editor of our Counselling Activities Workbook. She is also CTRI’s Content Curator and holds a Master’s degree in Marriage and Family Therapy and a Certificate in Adult Education. Wilma has over 30 years of experience in mental health, primarily working with individuals and families impacted by severe and persistent mental illness. She also taught mental health and family nursing at Red River College. Wilma currently provides consultation, clinical support, and education for families, communities, and organizations. She is passionate about promoting recovery from the impact of mental illness and trauma in families. Wilma believes healing occurs within relationships, through therapeutic conversation. She values diversity and takes a strengths-based, holistic, and relational approach in her work. As an educator, Wilma seeks to engage learners through active learning and to be responsive to their unique needs and goals.   Read blogs written by Wilma here.

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