Live Virtual Workshops

Case Management

A Trauma-Informed Approach to Client-Centred Care

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November 12, 2026
(09:00 AM - 04:00 PM CT )
Location: Online Virtual
6
Continuing Education
Credit Hours (CEC)
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Case Management - Live Virtual - November 12, 2026, 9am-4pm Central Time
$ 339.00 CAD (regular rate)
$ 299.00 CAD (*early rate)
*early rate expires 10/22/2026
Quantity: 0
Total Price: $0.00 USD
Case Management - Live Virtual - November 12, 2026, 9am-4pm Central Time
$ 339.00 CAD (regular rate)
$ 299.00 CAD (*early rate)
*early rate expires 10/22/2026
Quantity: 0
Total Price: $0.00 USD
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Case Management - Live Virtual - November 12, 2026, 9am-4pm Central Time
$ 339.00 CAD (regular rate)
$ 299.00 CAD (*early rate)
*early rate expires 10/22/2026

Client care is an essential responsibility in many helping roles. This workshop teaches you how to build strong, trauma-informed relationships with the people you support. You will learn practical skills for effective case management, including documentation, advocacy, professional writing, and interpersonal communication.

Additionally, you will gain essential self-care, stress, and time management tools to help you stay well in your role. This is an opportunity to reflect and build your own case management toolkit, so you can confidently provide your clients with the best care possible.

Learning Objectives

Upon completion, participants should be able to:

  • Recognize the nuances of relationship building and termination
  • Identify the most relevant theories of client care
  • Maintain healthy informative communication with clients
  • Document interactions concisely and accurately
  • Establish a healthy work-life balance

Method of Delivery

Presentation, personal reflection, and small group discussions.

*Please allow only the registered individual(s) to view the materials.

Note: An e-manual for this workshop is included in purchase.

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Some of the Topics Included

  • Case Management Theory and Practice
  • Time Management and Self-Care
  • Relationship Building and Termination
  • Goal Setting
  • Basics of Motivational Interviewing and Solution-Focused Therapy
  • Support Systems and Advocacy
  • Transitioning the Relationship
  • Client-Centred Practice
  • Working With Diverse Client Groups
  • Communication and Continuity of Care

Target Audience

Counsellors, therapists, social service and health care workers, guidance counsellors, and anyone looking to improve their ability to manage their caseload and provide trauma-informed client care.

Terms & Conditions

View our cancellation policy and other information regarding your live virtual workshop or for your in-person workshop.

The fees above are for a live event and do not include any copyright or licensing fees for creating recordings or reproductions of the workshop. Participants may not use AI tools or other technology to capture, transcribe, or replicate facilitator content without prior written consent. Exceptions may be granted for accessibility purposes—please contact us in advance to discuss accommodations.

This is a live virtual event, please check your system requirements prior to registering.

Participants will receive the Zoom meeting login details and information about viewing the live virtual workshop by email 3-4 calendar days prior to the date of the event.
Please note, payment is required in order to receive the login details.

Facilitator: Karine Silverwoman

MSW, RSW

Karine is a passionate practitioner, consultant, and educator with over 20 years of experience in the social work field. Her work is informed by an understanding of how trauma and oppression impact our bodies and communities. Karine has extensive training in trauma-informed therapeutic approaches, clinical supervision, and leadership. She is also adept at helping frontline workers and other practitioners deepen their skills and align their work with their values. Karine has worked in a wide variety of settings and roles including director of counselling for a gender-based violence clinic, consultant, street outreach worker, therapist, youth worker, and social work instructor at Toronto Metropolitan University and George Brown College. Her approach is guided by a social justice, anti-colonial, queer/trans affirming, and strengths-based lens. As a trainer, Karine takes a trauma-informed approach to create brave, reflective learning spaces. She interweaves practical examples, humour, and an ethic of care into all her training, and believes in a world where everyone should be able to live with dignity, safety, and belonging.

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