De-escalating Potentially Violent Situations™
1 or 2 day
About this Workshop
For those who work in an environment where there is potential for violence, it is important to develop the skills needed to defuse dangerous situations. This workshop is designed to teach people to de-escalate potentially violent situations through assertiveness and interpersonal communication. The training will explore how anger and violence interplay, including opportunities for self-assessment of personal communication styles. Participants will develop a clear understanding of how to assess the potential for violence and respond with a diverse set of interpersonal tools and strategies designed to defuse potentially violent situations.Inquire about Training
This is an introductory-intermediate level workshop intended for anyone wanting to learn more about violence and interpersonal strategies useful in de-escalating the imminent threats of violence.
Method of Delivery
Presentation, video, case study exercises, experiential practice, and small group discussions.
- The Physical Violence Spectrum
- Rating Your Workplace Risk Levels
- Anger Cycle and Escalation
- Anger Styles Assessment Questionnaire
- Warning Signs of Potential for Violence
- The Aggression Defusing Process
- Approaching, Containment, and Problem-Solving Strategies
- When and How to Disengage
- Special Considerations for Unique Situations
- Addressing Enablers of Violence
Two-day version The two-day training is a comprehensive and skill-based workshop where techniques will be demonstrated and practiced.
One-day version The one-day workshop covers much of the same theory as the two-day version, but there is less of an emphasis on skills practice. (Please note that the Public Workshop is our one-day version.)