Trainer: Mike Labun

Being able to confidently calm an angry person is critical for creating safe workplaces.

This e-course will equip you with everything you need to respond calmly and act confidently in tense situations. You will learn how to assess for potential violence and gain a diverse set of interpersonal skills and strategies designed to de-escalate an angry person.

Want to level up your team?

You can purchase multiple copies of this e-course and share them with your staff. On our new learning platform, you’ll be able to see which courses you’ve purchased, check on each user’s course progress, and add/delete users. Each user will receive a certificate of completion when they finish the training. Please note, you’ll need to purchase a copy of the e-course for yourself if you also want to participate in the training.