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Violence Prevention

De-escalating Potentially Violent Situations

Gain practical, evidence-based skills and confidence through comprehensive training designed for real-world application.

4.9 (12,500+ enrolled)

Start Learning View Upcoming Dates

Available for Private Delivery

Certificate Included

If you work with people, it’s crucial to know how to defuse dangerous situations before they become violent. This workshop will equip you with a trauma-informed approach to de-escalate situations with confidence, interpersonal communication skills, and empathy.

You will explore the dynamics of how our brains manage escalating emotions, identify enablers of violence, and learn regulation skills so you can confidently navigate tense situations. By the end of this training, you will have a clear understanding of how to assess the potential for violence and respond with a diverse set of interpersonal tools and strategies.

Learning Objectives

Explore the importance of using a trauma-informed approach in the de-escalation process

Identify common trauma responses and your role in escalation

Understand the importance of emotion regulation in successful de-escalation

Implement a practical de-escalation framework

Review and practice de-escalation strategies

12,500+

Professionals Trained

4.7 Stars

Trustpilot Rating

500+

Organizations Served

Choose Your Format

Training options built for real-world needs.

Most Popular

On-Demand Workshop

Recorded workshop for flexible, self‑paced learning.

$149

/ per person

Start right away – no scheduling required

Learn at your own pace, in manageable sections

Follow along with a full downloadable manual

Earn a certificate and continuing education credits

Access anytime, on any device

Share access across your team for consistent learning

Live Virtual Workshop

Interactive sessions with experienced facilitators.

From $299

/ per person

Learn from an experienced facilitator

Ask questions and get real-time guidance

Connect and learn alongside peers

Engage in discussions and practical exercises

Earn 6 CECs per day of training

Receive a certificate upon completion

View Upcoming Dates

Private Training

Personalized training solutions for your team.

Additional Options

On-Demand Webinar

Condensed training in a video format.

Self‑paced online learning experience.

Standalone written learning resource.

Our Approach

Grounded in research, practical application, and real‑world experience.

Accessible

Clear, approachable learning without unnecessary jargon.

Applicable

Content designed for real‑world challenges and opportunities.

Engaging

Facilitators bring content to life through stories and examples.

Practical

Skills and tools designed for everyday use in your setting.

What People Are Saying

Insights from our participants.

"

It's not always easy to facilitate a six-hour session, but it flew by. Perfectly timed, packed with useful, relevant information, curated to address the unique needs of our group."

K. Decle

University of British Columbia, Office of Student Academic Services

"

This was one of the best trainings our organization has had. Staff were so engaged and came away energized and excited rather than tired and drained."

T. Etienne

Portal Youth Outreach Association

"

CTRI is a great source for learning. They were easy to work with and our facilitator presented in an engaging and interactive way that kept people interested and attentive."

J. Grimes

Optimism Place Women's Shelter and Support Services

Why should I learn more about this topic?

- Knowing the warning signs of potential violence along with de-escalation strategies will give you confidence when trying to calm an angry person.
- You’ll better understand your own interaction style so you can tailor your de-escalation approach to different situations.
- Understanding the role of anger in violent incidents will empower you to create safer environments wherever you go.

This training is for:

Mental health professionals

Social services and community‑based professionals

First responders and emergency services

Health care workers and support staff

School and post‑secondary personnel

Leaders, managers, and supervisors

Human resources and people operations teams

Employees in corporate or business settings

Anyone working in people‑centred or support roles

Why is knowing how to de-escalate someone important?

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Knowing how to calm an angry, anxious, or hostile person helps create safer workplaces and environments for everyone

What kind of de-escalation skills will be useful to me?

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We can help you recognize the warning signs of potential violence and understand the anger cycle, which will empower you in a variety of situations. You can also learn and practice assertive communication skills for defusing aggressive people.

Will the skills I learn be applicable to any situation?

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While every circumstance is unique, the skills and knowledge gained from this topic can be applied to a wide range of scenarios. The main thing you’ll learn is how to take a less confrontational approach so you can gain control of the situation.

Is DPVS the same as NVCI training?

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No, DPVS is not the same as NVCI. NVCI teaches you physical techniques to safely disarm an individual who has already become violent. Our DPVS training teaches you how to de-escalate an angry person before they become violent using interpersonal communication techniques and regulation skills – we do not teach any physical holds or restraints.

Ready to Get Started?

Master evidence-based techniques to prevent and manage crisis situations with confidence. We will equip you with a trauma-informed approach to de-escalate situations with interpersonal communication skills, and empathy.

Start Learning View Upcoming Dates

Available for Private Delivery

Certificate Included