Live Virtual Workshops
Case Management
A Trauma-Informed Approach to Client-Centred Care
August 26, 2025
(09:00 AM
-
04:00 PM
CDT
)
$329.00 (regular rate)
$299.00 (*early rate)
Location:
Online Virtual
Trainer
Karine Silverwoman, MSW, RSW
*early rate expires 08/05/2025
6
Continuing Education
Credit Hours (CEC)
Credit Hours (CEC)
Register
Case Management - Live Virtual - August 26, 2025; 9am-4pm Central Time
Early rate expires 08/05/2025
Quantity:
1
$
299.00
Attendee
1
Information
Client care is an essential responsibility in many helping roles. This workshop teaches you how to build strong, trauma-informed relationships with the people you support. You will learn practical skills for effective case management, including documentation, advocacy, professional writing, and interpersonal communication.
Additionally, you will gain essential self-care, stress, and time management tools to help you stay well in your role. This is an opportunity to reflect and build your own case management toolkit, so you can confidently provide your clients with the best care possible.
Learning Objectives
Upon completion, participants should be able to:
- Recognize and manage the nuances of relationship building and termination
- Identify the most relevant theories of client care
- Initiate and maintain healthy, informative communication with clients
- Reflect and document interactions concisely and accurately
- Manage time and establish a healthy work-life balance
Method of Delivery
Presentation, personal reflection, and small group discussions.
*Please allow only the registered individual(s) to view the materials.
Note: An e-manual for this workshop is included in purchase.
Some of the Topics Included
- Case Management Theory and Practice
- Time Management and Self-Care
- Relationship Building and Termination
- Goal Setting
- Basics of Motivational Interviewing and Solution-Focused Therapy
- Support Systems and Advocacy
- Transitioning the Relationship
- Client-Centred Practice
- Working With Diverse Client Groups
- Communication and Continuity of Care
Target Audience
Counsellors, therapists, social service and health care workers, guidance counsellors, and anyone looking to improve their ability to manage their caseload and provide trauma-informed client care.
Terms & Conditions
View our cancellation policy and other information regarding your live virtual workshop or for your in-person workshop.
This is a live virtual event, please check your system requirements prior to registering.
Participants will receive the Zoom meeting login details and information about viewing the live virtual workshop by email 3-4 calendar days prior to the date of the event.
Please note, payment is required in order to receive the login details.
Trainer: Karine Silverwoman
MSW, RSW
Karine is a passionate practitioner, consultant, and educator with over 20 years of experience in the social work field. Her work is informed by an understanding of how trauma and oppression impact our bodies and communities. Karine has extensive training in trauma-informed therapeutic approaches, clinical supervision, and leadership. She is also adept at helping frontline workers and other practitioners deepen their skills and align their work with their values. Karine has worked in a wide variety of settings and roles including director of counselling for a gender-based violence clinic, consultant, street outreach worker, therapist, youth worker, and social work instructor at Toronto Metropolitan University and George Brown College. Her approach is guided by a social justice, anti-colonial, queer/trans affirming, and strengths-based lens. As a trainer, Karine takes a trauma-informed approach to create brave, reflective learning spaces. She interweaves practical examples, humour, and an ethic of care into all her training, and believes in a world where everyone should be able to live with dignity, safety, and belonging.
