Live Virtual Workshops

Case Management

A Trauma-Informed Approach to Client-Centred Care

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June 10, 2027
(09:00 AM - 04:00 PM CDT )
Location: Online Virtual
Facilitator Jolene Heida, MSW, RSW
6
Continuing Education
Credit Hours (CEC)
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Event Registration

Case Management - Live Virtual - June 10, 2027; 9am-4pm Central Daylight Time
$ 349.00 CAD (regular rate)
$ 309.00 CAD (*early rate)
*early rate expires 05/20/2027
Quantity: 0
Total Price: $0.00 USD
Case Management - Live Virtual - June 10, 2027; 9am-4pm Central Daylight Time
$ 349.00 CAD (regular rate)
$ 309.00 CAD (*early rate)
*early rate expires 05/20/2027
Quantity: 0
Total Price: $0.00 USD
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Case Management - Live Virtual - June 10, 2027; 9am-4pm Central Daylight Time
$ 349.00 CAD (regular rate)
$ 309.00 CAD (*early rate)
*early rate expires 05/20/2027

Client care is an essential responsibility in many helping roles. This workshop teaches you how to build strong, trauma-informed relationships with the people you support. You will learn practical skills for effective case management, including documentation, advocacy, professional writing, and interpersonal communication.

Additionally, you will gain essential self-care, stress, and time management tools to help you stay well in your role. This is an opportunity to reflect and build your own case management toolkit, so you can confidently provide your clients with the best care possible.

Learning Objectives

Upon completion, participants should be able to:

  • Recognize the nuances of relationship building and termination
  • Identify the most relevant theories of client care
  • Maintain healthy informative communication with clients
  • Document interactions concisely and accurately
  • Establish a healthy work-life balance

Method of Delivery

Presentation, personal reflection, and small group discussions.

*Please allow only the registered individual(s) to view the materials.

Note: An e-manual for this workshop is included in purchase.

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Some of the Topics Included

  • Case Management Theory and Practice
  • Time Management and Self-Care
  • Relationship Building and Termination
  • Goal Setting
  • Basics of Motivational Interviewing and Solution-Focused Therapy
  • Support Systems and Advocacy
  • Transitioning the Relationship
  • Client-Centred Practice
  • Working With Diverse Client Groups
  • Communication and Continuity of Care

Target Audience

Counsellors, therapists, social service and health care workers, guidance counsellors, and anyone looking to improve their ability to manage their caseload and provide trauma-informed client care.

Terms & Conditions

View our cancellation policy and other information regarding your live virtual workshop or for your in-person workshop.

The fees above are for a live event and do not include any copyright or licensing fees for creating recordings or reproductions of the workshop. Participants may not use AI tools or other technology to capture, transcribe, or replicate facilitator content without prior written consent. Exceptions may be granted for accessibility purposes—please contact us in advance to discuss accommodations.

This is a live virtual event, please check your system requirements prior to registering.

Participants will receive the Zoom meeting login details and information about viewing the live virtual workshop by email 3-4 calendar days prior to the date of the event.
Please note, payment is required in order to receive the login details.

Facilitator: Jolene Heida

MSW, RSW

Jolene (she/her/kwe) is of Métis (Cree-Scots), Ukrainian, and European ancestry. She was born and raised in Northwestern Ontario on the Robinson-Superior Treaty territories and currently resides with her family in the area known as Tkaronto. She is a PhD Candidate at York University, where she specializes in Indigenous social work and decolonial approaches to teaching and learning. Jolene is a Registered Social Worker and trauma therapist with over 25 years of leadership experience in community, government, and healthcare settings. In addition to training with CTRI, Jolene owns a private practice which focuses on combining Indigenous knowledge, land-based practices, and trauma-focused therapy to support healing for individuals and communities. Jolene is a passionate educator, researcher, and clinician whose work emphasizes collaborative relationships, self-determination, and heartfelt connections.

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