Private Training
Front Line Skills for Social Services
1 day
About this Workshop
Whether someone is working as a general helper, counsellor, or administrator, there are key areas that are essential to providing helpful, collaborative, and ethical services. This workshop provides the fundamental understanding and skills required for working with people in a helping capacity. Participants will learn core skills in the areas of communication, listening, service coordination, ethics, diversity, and promoting helper resilience. These insights will help to reduce employee burnout and turnover while also improving service delivery.
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Target Audience
This is an introductory level workshop intended for people in a wide variety of helping roles including social service and health care workers, social workers, support workers, school personnel.
Method of Delivery
Presentation, video, case study exercises, experiential practice, personal reflection, and small group discussions.
Learning Objectives
At the end of this workshop, participants should be able to:
- Identify skills for relationship building and effective communication in a helping role
- Summarize important emotional and cultural awareness skills for helpers
- List case management steps that fit within the parameters of one’s role
- Plan steps for a trauma-informed approach that will enhance both client and helper resilience
Topics Included
- Why do You Want to be a Helper?
- Building a Strong Helping Relationship
- Essential Emotional Skills
- Essential Listening and Communication Skills
- Strategies for Working with Differences
- A Trauma-Informed Lens
- Skills for Self-Awareness – Beliefs and Biases
- Ethics in Social Services
- Working with Other Systems
- Advocacy and Empowerment
- Staying Healthy in a Helping Profession
Private Training
