On-Demand Workshops

Front Line Skills for Social Services

$109.00
3

Continuing Education
Credit Hours (CEC)

Whether someone is working as a general helper, counsellor, or administrator, there are key areas that are essential to providing helpful, collaborative, and ethical services. This workshop provides the fundamental understanding and skills required for working with people in a helping capacity. Participants will learn core skills in the areas of communication, listening, service coordination, ethics, diversity, and promoting helper resilience. These insights will help to reduce employee burnout and turnover while also improving service delivery.

Trainer: Shelly Qualtieri, MA, RSW

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Learning Objectives

Upon completion of this workshop, participants should be able to:

  • Identify skills for relationship building and effective communication in a helping role
  • Summarize important emotional and cultural awareness skills for helpers
  • List case management steps that fit within the parameters of one’s role
  • Plan steps for a trauma-informed approach that will enhance both client and helper resilience

Some of the Topics Reviewed

  • Why do You Want to be a Helper?
  • Building a Strong Helping Relationship
  • Essential Emotional Skills
  • Essential Listening and Communication Skills
  • Strategies for Working with Differences
  • A Trauma-Informed Lens
  • Skills for Self-Awareness – Beliefs and Biases
  • Ethics in Social Services
  • Working with Other Systems
  • Advocacy and Empowerment
  • Staying Healthy in a Helping Profession

Target Audience

This is an introductory level workshop intended for people in a wide variety of helping roles including social service and health care workers, social workers, support workers, school personnel.

Trainer: Shelly Qualtieri

MA, RSW

Shelly is a Registered Social Worker and has been an energetic practitioner and educator in domestic violence, suicide intervention, youth justice, child welfare, mental health, and houselessness for over 25 years. In addition to training with CTRI, she has a private counselling practice where she focuses on wellness, difficult conversations, and healthy relationships. She believes that helping people work through difficult times requires a holistic approach to wellness and meaningful connection. Whether it’s through a mindfulness practice or a strengths-based, person-centred approach, Shelly meets individuals where they are at. As a facilitator, she is a warm, passionate, and engaging presenter who uses examples and strategies that participants can bring directly into their work with others. Read blogs written by Shelly here.

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