Whether someone is working as a general helper, counsellor, or administrator, there are key areas that are essential to providing helpful, collaborative, and ethical services. This manual provides the fundamental understanding and skills required for working with people in a helping capacity. Readers will learn core skills in the areas of communication, listening, service coordination, ethics, diversity, and promoting helper resilience. These insights will help to reduce employee burnout and turnover while also improving service delivery. 37 pages

Buy E-Manual

Buy Print Manual

Additional E-Manual Readers: In downloading and reading or printing an e-manual, we ask that you purchase one manual per reader.

Free shipping on orders of $50 or more within Canada and the USA. Applies to assessment tools, manuals, and/or books.