CTRI Webinars

Case Management

A Trauma-Informed Approach to Client-Centred Care

This is a 1 minute preview of the webinar.

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1

Continuing Education
Credit Hours (CEC)

As a case manager, you have to navigate competing demands on your time and resources. This webinar introduces you to trauma-informed approaches in case management, equipping you with practical strategies for managing complex cases. You’ll learn to recognize the nuances of building and ending professional relationships, maintain healthy communication with your clients, and identify the core principles of trauma-informed care.  

Facilitator: Jolene Heida MSW, RSW

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Learning Objectives

Upon completion of this webinar, participants should be able to:

  • Recognize the nuances of relationship building and termination
  • Maintain healthy, informative communication with clients
  • Identify principles of trauma-informed care
  • Document interactions concisely and accurately

Target Audience

As a case manager, you have to navigate competing demands on your time and resources. This webinar introduces you to trauma-informed approaches in case management, equipping you with practical strategies for managing complex cases. You’ll learn to recognize the nuances of building and ending professional relationships, maintain healthy communication with your clients, and identify the core principles of trauma-informed care.  

Method of Delivery

Presentation

Completing Webinar

Upon viewing the entire webinar, you will be prompted to take a 10-question quiz over the content, and then you will receive a participation certificate. Please allow 10-15 minutes to complete the quiz.

Continuing Education

While associations and licensing bodies accept CTRI workshops for continuing education credits, questions about approval should be directed to the specific association or licensing body for which you are requesting the credits

Facilitator: Jolene Heida

MSW, RSW

Jolene (she/her/kwe) is of Métis (Cree-Scots), Ukrainian, and European ancestry. She was born and raised in Northwestern Ontario on the Robinson-Superior Treaty territories and currently resides with her family in the area known as Tkaronto. She is a PhD Candidate at York University, where she specializes in Indigenous social work and decolonial approaches to teaching and learning. Jolene is a Registered Social Worker and trauma therapist with over 25 years of leadership experience in community, government, and healthcare settings. In addition to training with CTRI, Jolene owns a private practice which focuses on combining Indigenous knowledge, land-based practices, and trauma-focused therapy to support healing for individuals and communities. Jolene is a passionate educator, researcher, and clinician whose work emphasizes collaborative relationships, self-determination, and heartfelt connections.

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