CTRI Webinars

Navigating Difficult Client Relationships

This is a 1 minute preview of the webinar.

$20.99

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(Starting at $11.99 a month/viewer)

For those who work in a helping role, it can be very challenging when clients are vulnerable, stressed-out, or quick to engage in conflict. This webinar reviews what contributes to these challenges, including the intra-personal, inter-personal, and organizational factors. Viewers will learn how to alter their interactions with clients they find difficult in order to transform unhealthy relational patterns into more positive interactions and outcomes.

Trainer: Marwa Fadol MA, RPsych

Learning Objectives

Upon completion of this webinar, participants should be able to:

  • Identify patterns of escalating difficult behaviour in the workplace
  • Describe common patterns that cause conflict
  • List key interventions with common patterns of difficult behaviour

Target Audience

This is an introductory-intermediate level webinar intended for anyone interested in learning more about this topic.

Method of Delivery

Each webinar is 60 minutes in length. Live webinars will each contain 60 minutes of instruction from the facilitator using visual powerpoint slides and then there will be 5-10 minutes at the end of the webinar when participants can ask questions directly to the instructor and hear feedback from them in realtime. On-demand webinars include no interactivity with the instructor.

Completing Webinar

Upon viewing the entire webinar, you will be prompted to take a quiz over the content, and then you will receive a participation certificate.

Continuing Education

While associations and licensing bodies accept CTRI workshops for continuing education credits, questions about approval should be directed to the specific association or licensing body for which you are requesting the credits

Trainer: Marwa Fadol

MA, RPsych

Marwa is a Registered Psychologist in Alberta and holds a Master’s degree in Counselling Psychology. In addition to training with CTRI, she is a Mental Health Therapist, providing triage and assessment to people struggling with addiction and mental health concerns. She also has a private practice where she works with families around various issues including anxiety, depression, trauma, grief, and family relationships. Additionally, Marwa consults with community and faith-based organizations on topics related to mental health. As a clinician she believes that people are the experts in their own lives and have within them the strength and capacity to enact change. Marwa approaches her work through an attachment and developmental lens and sees that her role as a therapist is to help empower people to write their own life stories, explore their own values and beliefs about how the world works, and develop authentic, fulfilling relationships. She is also a contributing author of CTRI’s book, Counselling in Relationships, and is the author or editor of several of CTRI’s training materials, including those on the topics of attachment and counselling in relationships. As a trainer she brings warmth and humour and draws on her varied experiences to make for an engaging, relevant training experience. Read blogs written by Marwa here.

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