In-Person Workshops

De-escalating Potentially Violent Situations™

February 20, 2024

(09:00 AM - 04:00 PM MST )

$279.00 (regular rate) + tax

Trainer Nataschaa Chatterton MA

Location: Yukon University, Whitehorse, Yukon

Continuing Education
Credit Hours (CEC)

For those who work in an environment where there is potential for violence, it is important to develop the skills needed to defuse dangerous situations. This workshop is designed to teach people to de-escalate potentially violent situations through assertiveness and interpersonal communication. The training will explore how anger and violence interplay, including opportunities for self-assessment of personal communication styles. Participants will develop a clear understanding of how to assess the potential for violence and respond with a diverse set of interpersonal tools and strategies designed to defuse potentially violent situations.

In-person events follow local guidelines for gathering. This workshop will transition to a virtual event should COVID restrictions limit in-person gatherings. Please call CTRI before booking flight/hotel room.

This workshop is being run in partnership with the Northern Institute of Social Justice and Yukon University.

Learning Objectives

Upon completion, participants should be able to:

Understand the role of anger in violent incidents
Identify their own styles of interaction
Describe a framework for defusing potentially violent situations
Identify potential risk factors
Apply the principles learned to their own environment

Method of Delivery

Presentation, video, case study exercises, experiential practice, delivered electronically.

Some of the Topics Included

The Physical Violence Spectrum
Rating Your Workplace Risk Levels
Anger Cycle and Escalation
Anger Styles Assessment Questionnaire
Warning Signs of Potential for Violence
The Aggression Defusing Process
Approaching, Containment, and Problem-Solving Strategies
When and How to Disengage
Special Considerations for Unique Situations
Addressing Enablers of Violence

Target Audience

This is an introductory-intermediate level workshop intended for anyone wanting to learn more about violence and interpersonal strategies useful in de-escalating the imminent threats of violence.

Terms & Conditions

View our cancellation policy and other information regarding your live virtual workshop or for your in-person workshop.

Trainer: Nataschaa Chatterton

Nataschaa has a Masters in Conflict Analysis and Management and is a Somatic Experiencing Trauma Practitioner and Assistant. Her work has taken her into both the fields of Conflict Resolution and Trauma Therapy. Nataschaa has worked as a mediator, coach, facilitator, and counselor. She has lived in rural Yukon for ten years working with First Nations governments and communities. Nataschaa’s work is founded on the beliefs of the value of all perspectives, the innate desire we each have to be accepted and that our history does not need to dictate our future. Her approach includes encouraging space for the wisdom and strengths of the group and the individual to surface and co-creation to occur. She is passionate about teaching, listening, and sharing. Read blogs written by Nataschaa here.