Live Webinars

Case Management

A Trauma-Informed Approach to Client-Centred Care

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March 20, 2026
(01:00 PM - 02:00 PM CDT )
Location: Online Virtual
Facilitator Jolene Heida, MSW, RSW
1
Continuing Education
Credit Hours (CEC)
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Case Management - Live Webinar - March 20, 2026; 1pm-2pm Central Time
$ 49.00 CAD (regular rate) + tax
Quantity: 0
Total Price: $0.00 USD
Case Management - Live Webinar - March 20, 2026; 1pm-2pm Central Time
$ 49.00 CAD (regular rate) + tax
Quantity: 0
Total Price: $0.00 USD
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Case Management - Live Webinar - March 20, 2026; 1pm-2pm Central Time
$ 49.00 CAD (regular rate) + tax

As a case manager, you have to navigate competing demands on your time and resources. This webinar introduces you to trauma-informed approaches in case management, equipping you with practical strategies for managing complex cases. You’ll learn to recognize the nuances of building and ending professional relationships, maintain healthy communication with your clients, and identify the core principles of trauma-informed care.  

Learning Objectives

At the end of this webinar, participants should be able to:

  • Recognize the nuances of relationship building and termination
  • Maintain healthy, informative communication with clients
  • Identify principles of trauma-informed care
  • Document interactions concisely and accurately

*Please allow only the registered individual(s) to view the materials.

Method of Delivery

Presentation

Target Audience

As a case manager, you have to navigate competing demands on your time and resources. This webinar introduces you to trauma-informed approaches in case management, equipping you with practical strategies for managing complex cases. You’ll learn to recognize the nuances of building and ending professional relationships, maintain healthy communication with your clients, and identify the core principles of trauma-informed care.  

Terms & Conditions

View our cancellation policy and other information regarding your webinar here.

The fees above are for a live event and do not include any copyright or licensing fees for creating recordings or reproductions of the workshop. Participants may not use AI tools or other technology to capture, transcribe, or replicate facilitator content without prior written consent. Exceptions may be granted for accessibility purposes—please contact us in advance to discuss accommodations.

This is a live virtual event, please check your system requirements prior to registering.

Participants will receive the Zoom meeting login details and information about viewing the live virtual workshop by email 3-4 calendar days prior to the date of the event.
Please note, payment is required in order to receive the login details.

Facilitator: Jolene Heida

MSW, RSW

Jolene (she/her/kwe) is of Métis (Cree-Scots), Ukrainian, and European ancestry. She was born and raised in Northwestern Ontario on the Robinson-Superior Treaty territories and currently resides with her family in the area known as Tkaronto. She is a PhD Candidate at York University, where she specializes in Indigenous social work and decolonial approaches to teaching and learning. Jolene is a Registered Social Worker and trauma therapist with over 25 years of leadership experience in community, government, and healthcare settings. In addition to training with CTRI, Jolene owns a private practice which focuses on combining Indigenous knowledge, land-based practices, and trauma-focused therapy to support healing for individuals and communities. Jolene is a passionate educator, researcher, and clinician whose work emphasizes collaborative relationships, self-determination, and heartfelt connections.

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