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De-escalating Potentially Violent Situations for Health Care Workers

De-escalating Potentially Violent Situations for Health Care Workers

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Learning Objectives

Upon completion, participants should be able to:

  • Express how the health care context can contribute to the risk of violence
  • Explain how the stress response system influences escalation
  • Apply trauma-informed principles to manage potentially violent situations
  • Summarize key legal and ethical considerations in potentially violent situations
  • Use a structured approach to safely defuse escalating behaviour

Some of the Topics Included

  • Violence in Health Care
  • A Trauma-Informed Approach to De-escalation
  • Emotion Regulation
  • The Anger Escalation Process
  • Enablers and Inhibitors of Violence
  • Cognitive Impairment and Aggression
  • Communicating With Upset People
  • A Four-Step De-escalation Process
  • Preventing Violence in Health Care
  • Legal and Ethical Considerations

Target Audience

This workshop is for anyone working in a health care environment, including hospitals, clinics, personal care homes, and private home care. Whether you’re a health care professional or part of the support staff, you’ll gain practical skills that are valuable to everyone.

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Related Resources

Blogs

7 Tips for Defusing Violent Situations

5 Keys for De-escalating Anger

Infographic

7 Tips for Defusing Potentially Violent Situations

Podcast

Episode 16: De-escalating Potentially Violent Situations

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