De-escalating Potentially Violent Situations for Health Care Workers

Violence is a growing concern in health care settings. That’s why it’s critical to take a trauma-informed approach to de-escalation – one that combines assertiveness, empathy, and strong interpersonal communication to defuse tension before the situation turns violent. In this workshop, you’ll use a trauma-informed lens to examine how anger, violence, and the health care environment intersect. You’ll have the opportunity to reflect on your own communication style, explore legal and ethical considerations, and build awareness of how trauma impacts behaviour. By the end of this training, you’ll have the skills to assess the risk of violence and respond confidently, using a diverse set of practical tools and strategies designed to prevent escalation and promote safety – both for yourself and those in your care. Note: We do not teach any physical restraints in this workshop. Our goal is to give you the tools to prevent violence before it occurs.