Counselling Skills and Client Relations
Mental Health and Addictions

Case Management

A Trauma-Informed Approach to Client-Centred Care

Client care is an essential responsibility in many helping roles, and trauma‑informed relationships are key to effective case management. This workshop teaches practical skills in documentation, advocacy, professional writing, interpersonal communication, and self‑care to build a personalized case management toolkit.

4.9 (12,500+ enrolled)
Start Learning View Upcoming Dates
Available for Private Delivery
Certificate Included
Case Management

Trauma-Informed Case Management Skills

Client care is an essential responsibility in many helping roles. This workshop teaches you how to build strong, trauma-informed relationships with the people you support. You will learn practical skills for effective case management, including documentation, advocacy, professional writing, and interpersonal communication.

Additionally, you will gain essential self-care, stress, and time management tools to help you stay well in your role. This is an opportunity to reflect and build your own case management toolkit, so you can confidently provide your clients with the best care possible.

Learning Objectives

Recognize the nuances of relationship building and termination
Identify the most relevant theories of client care
Maintain healthy informative communication with clients
Document interactions concisely and accurately
Establish a healthy work-life balance
12,500+
Professionals Trained
4.7 Stars
Trustpilot Rating
500+
Organizations Served

Choose Your Format

Training options built for real-world needs.

Most Popular

On-Demand Workshop

Recorded workshop for flexible, self‑paced learning.

$149
/ per person
Start right away – no scheduling required
Learn at your own pace, in manageable sections
Follow along with a full downloadable manual
Earn a certificate and continuing education credits
Access anytime, on any device
Share access across your team for consistent learning
Start Learning

Live Virtual Workshop

Interactive sessions with experienced facilitators.

From $299
/ per person
Learn from an experienced facilitator
Ask questions and get real-time guidance
Connect and learn alongside peers
Engage in discussions and practical exercises
Earn 6 CECs per day of training
Receive a certificate upon completion
View Upcoming Dates

Private Training

1 day

Personalized training solutions for your team.

Starting at
Contact for pricing
per session

Additional Options

On-Demand Webinar

Condensed training in a video format.
Manual

Standalone written learning resource.

What You'll Learn

Walk away with the knowledge and tools to make a meaningful difference. The objectives below outline what you'll be equipped to do after completing this training.

Case Management Theory and Practice

Gain an overview of case management theory, practice, and goal-setting strategies.

Time Management and Self-Care

Learn strategies for time management, self-care, and maintaining balance.

Building Relationships and Setting Goals

Explore relationship building, setting goals, and how to respectfully end therapeutic relationships.

Motivational and Solution-Focused Skills

Integrate motivational interviewing and solution-focused skills into case management.

Advocacy and Support Systems

Develop skills for advocacy, building support systems, and working with diverse client groups.

Communication and Continuity

Learn effective communication techniques and strategies for continuity of care and transitioning relationships.

Our Approach

Grounded in research, practical application, and real‑world experience.

Accessible

Clear, approachable learning without unnecessary jargon.

Applicable

Content designed for real‑world challenges and opportunities.

Engaging

Facilitators bring content to life through stories and examples.

Practical

Skills and tools designed for everyday use in your setting.

What People Are Saying

Insights from our participants.

"

It's not always easy to facilitate a six-hour session, but it flew by. Perfectly timed, packed with useful, relevant information, curated to address the unique needs of our group."

K. Decle

University of British Columbia, Office of Student Academic Services

"

This was one of the best trainings our organization has had. Staff were so engaged and came away energized and excited rather than tired and drained."

T. Etienne

Portal Youth Outreach Association

"

CTRI is a great source for learning. They were easy to work with and our facilitator presented in an engaging and interactive way that kept people interested and attentive."

J. Grimes

Optimism Place Women's Shelter and Support Services

Frequently Asked Questions

Common questions about the training.

This training is for:

Mental health professionals
Social services and community‑based professionals
First responders and emergency services
Health care workers and support staff
School and post‑secondary personnel
Leaders, managers, and supervisors
Human resources and people operations teams
Employees in corporate or business settings
Anyone working in people‑centred or support roles

What does this training cover?

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This workshop covers the core skills of trauma-informed case management, including documentation, advocacy, communication, goal setting, and self-care for those in helping roles.

Who is this training for?

+

This training is designed for case managers, social workers, frontline staff, and anyone responsible for coordinating care and support for clients.

Is this training trauma-informed?

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Yes. Trauma-informed principles are woven throughout the workshop, particularly in how participants are taught to build relationships, communicate, and set boundaries with clients.

Does the training address worker burnout?

+

Yes. Self-care, stress management, and time management are included as essential components of sustainable, effective case management practice.

Is this training available online or privately?

+

Yes. CTRI offers this workshop in live, on-demand, and private formats. Contact us to arrange delivery for your team or organization.

Can this training be customized for a specific service sector?

+

Yes. CTRI can tailor content for social services, health care, Indigenous service organizations, and other helping sectors. Reach out to discuss your needs.

Strengthen Your Case Management Toolkit

Learn trauma-informed skills for documentation, communication, advocacy, and self-care to provide client-centred care. View training options or bring this workshop to your organization.

Start Learning View Upcoming Dates

Available for Private Delivery

Certificate Included

Private Training

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Custom Training for Your Team

We can deliver any of our training for your group, on your schedule.

How it works

  • Step 1 — Contact us to discuss your needs and choose a topic.
  • Step 2 — Talk pricing, and we'll work out a detailed proposal.
  • Step 3 — Confirm the details such as the facilitator and training date.

Fill out the form below or give us a call at 1-877-353-3205

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