Access to over 60 Webinars
Join Our Member Plan
Not only does our Member Plan get you access to our library of webinars but you also receive special promotions like 25-50% off select items!
On-Demand Workshops
Front Line Skills for Social Services
$119.00
3
Continuing Education
Credit Hours (CEC)
Whether someone is working as a general helper, counsellor, or administrator, there are key areas that are essential to providing helpful, collaborative, and ethical services. This workshop provides the fundamental understanding and skills required for working with people in a helping capacity. Participants will learn core skills in the areas of communication, listening, service coordination, ethics, diversity, and promoting helper resilience. These insights will help to reduce employee burnout and turnover while also improving service delivery.
Trainer: Shelly Qualtieri, MA, RSW
Each on-demand purchase is for one viewer. Please purchase one copy per viewer.
Learning Objectives
Upon completion of this workshop, participants should be able to:
- Identify skills for relationship building and effective communication in a helping role
- Summarize important emotional and cultural awareness skills for helpers
- List case management steps that fit within the parameters of one’s role
- Plan steps for a trauma-informed approach that will enhance both client and helper resilience
Note: An e-manual for this workshop is included in purchase.
Some of the Topics Reviewed
- Why do You Want to be a Helper?
- Building a Strong Helping Relationship
- Essential Emotional Skills
- Essential Listening and Communication Skills
- Strategies for Working with Differences
- A Trauma-Informed Lens
- Skills for Self-Awareness – Beliefs and Biases
- Ethics in Social Services
- Working with Other Systems
- Advocacy and Empowerment
- Staying Healthy in a Helping Profession
Target Audience
This is an introductory level workshop intended for people in a wide variety of helping roles including social service and health care workers, social workers, support workers, school personnel.
Completing Workshop
Upon viewing the entire workshop, you will be prompted to take a 30 to 60-question test over the content, and then you will receive a participation certificate. Please allow 30-60 minutes to complete the test.
Trainer: Shelly Qualtieri
MA, RSW
Shelly is a former trainer and blog contributor. Read blogs written by Shelly here.
