On-Demand Workshops

De-escalating Potentially Violent Situations™

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$149.00
3.5

Continuing Education
Credit Hours (CEC)

For those who work in an environment where there is potential for violence, it is important to develop the skills needed to defuse dangerous situations. This workshop is designed to teach people to de-escalate potentially violent situations through assertiveness and interpersonal communication. The training will explore how anger and violence interplay, including opportunities for self-assessment of personal communication styles. Participants will develop a clear understanding of how to assess the potential for violence and respond with a diverse set of interpersonal tools and strategies designed to defuse potentially violent situations.

Trainer: Shelly Qualtieri, MA, RSW

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Learning Objectives

Upon completion of this workshop, participants should be able to:

  • Understand the role of anger in violent incidents
  • Identify their own styles of interaction
  • Describe a framework for defusing potentially violent situations
  • Identify potential risk factors
  • Apply the principles learned to their own environment

Some of the Topics Reviewed

  • The Physical Violence Spectrum
  • Rating Your Workplace Risk Levels
  • Anger Cycle and Escalation
  • Anger Styles Assessment Questionnaire
  • Warning Signs of Potential for Violence
  • The Aggression Defusing Process
  • Approaching, Containment, and Problem-Solving Strategies
  • When and How to Disengage
  • Special Considerations for Unique Situations
  • Addressing Enablers of Violence

Target Audience

This is an introductory-intermediate level workshop intended for anyone wanting to learn more about violence and interpersonal strategies useful in de-escalating the imminent threats of violence.

Completing Workshop

Upon viewing the entire workshop, you will be prompted to take a 30 to 60-question test over the content, and then you will receive a participation certificate. Please allow 30-60 minutes to complete the test.

Trainer: Shelly Qualtieri

MA, RSW

Shelly is a Registered Social Worker and has been an energetic practitioner and educator in domestic violence, suicide intervention, youth justice, child welfare, mental health, and houselessness for over 25 years. In addition to training with CTRI, she has a private counselling practice where she focuses on wellness, difficult conversations, and healthy relationships. She believes that helping people work through difficult times requires a holistic approach to wellness and meaningful connection. Whether it’s through a mindfulness practice or a strengths-based, person-centred approach, Shelly meets individuals where they are at. As a facilitator, she is a warm, passionate, and engaging presenter who uses examples and strategies that participants can bring directly into their work with others. Read blogs written by Shelly here.

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