On-Demand Workshops

De-escalating Potentially Violent Situations for Health Care Workers

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$149.00
3.5

Continuing Education
Credit Hours (CEC)

Violence is a growing concern in health care settings. That’s why it’s critical to take a trauma-informed approach to de-escalation – one that combines assertiveness, empathy, and strong interpersonal communication to defuse tension before the situation turns violent.

In this workshop, you’ll use a trauma-informed lens to examine how anger, violence, and the health care environment intersect. You’ll have the opportunity to reflect on your own communication style, explore legal and ethical considerations, and build awareness of how trauma impacts behaviour.

By the end of this training, you’ll have the skills to assess the risk of violence and respond confidently, using a diverse set of practical tools and strategies designed to prevent escalation and promote safety – both for yourself and those in your care.

Note: We do not teach any physical restraints in this workshop. Our goal is to give you the tools to prevent violence before it occurs.

Facilitator: Deanne Kaar, MPH

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Each on-demand purchase is for one viewer. Please purchase one copy per viewer.

Learning Objectives

Upon completion of this workshop, participants should be able to:

  • Express how the health care context can contribute to the risk of violence
  • Explain how the stress response system influences escalation
  • Apply trauma-informed principles to manage potentially violent situations
  • Summarize key legal and ethical considerations in potentially violent situations
  • Use a structured approach to safely defuse escalating behaviour

Note: An e-manual for this workshop is included in purchase.

Some of the Topics Reviewed

  • Violence in Health Care
  • A Trauma-Informed Approach to De-escalation
  • Emotion Regulation
  • The Anger Escalation Process
  • Enablers and Inhibitors of Violence
  • Cognitive Impairment and Aggression
  • Communicating With Upset People
  • A Four-Step De-escalation Process
  • Preventing Violence in Health Care
  • Legal and Ethical Considerations

Target Audience

This workshop is for anyone working in a health care environment, including hospitals, clinics, personal care homes, and private home care. Whether you’re a health care professional or part of the support staff, you’ll gain practical skills that are valuable to everyone.

Completing Workshop

Upon viewing the entire workshop, you will be prompted to take a 30 to 60-question test over the content, and then you will receive a participation certificate. Please allow 30-60 minutes to complete the test.

Facilitator: Deanne Kaar

MPH

Deanne has cultivated her experience in leadership, coaching, and strategies for supporting the workforce over many years as a manager, director and senior leader within the public and not-for-profit sectors. She holds a Bachelor of Psychology, a Master of Public Health degree, and a master’s certificate in organizational design and development. Her experience of over fifteen years in mental health and addiction services has given her a strong foundation to support staff and leaders in addressing workplace challenges with compassion and understanding. Deanne believes our history shapes who we are today but doesn’t have to determine our future. The more we understand ourselves, others, and what is happening around us, the better we can minimize the impact of trauma on our lives. Deanne believes attuning to the mental health needs of your staff can greatly improve organizational outcomes, retention, and engagement. As a facilitator, Deanne incorporates humour, storytelling, and interactive discussions to ensure training sessions are not only educational and challenging but also entertaining and memorable.

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