On-Demand Workshops

Case Management

A Trauma-Informed Approach to Client-Centred Care

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$149.00
4

Continuing Education
Credit Hours (CEC)

Client care is an essential responsibility in many helping roles. This workshop teaches you how to build strong, trauma-informed relationships with the people you support. You will learn practical skills for effective case management, including documentation, advocacy, professional writing, and interpersonal communication.

Additionally, you will gain essential self-care, stress, and time management tools to help you stay well in your role. This is an opportunity to reflect and build your own case management toolkit, so you can confidently provide your clients with the best care possible.

Facilitator: Jolene Heida, MSW, RSW

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Each on-demand purchase is for one viewer. Please purchase one copy per viewer.

Learning Objectives

Upon completion of this workshop, participants should be able to:

  • Recognize the nuances of relationship building and termination
  • Identify the most relevant theories of client care
  • Maintain healthy informative communication with clients
  • Document interactions concisely and accurately
  • Establish a healthy work-life balance

Note: An e-manual for this workshop is included in purchase.

Some of the Topics Reviewed

  • Case Management Theory and Practice
  • Time Management and Self-Care
  • Relationship Building and Termination
  • Goal Setting
  • Basics of Motivational Interviewing and Solution-Focused Therapy
  • Support Systems and Advocacy
  • Transitioning the Relationship
  • Client-Centred Practice
  • Working With Diverse Client Groups
  • Communication and Continuity of Care

Target Audience

Counsellors, therapists, social service and health care workers, guidance counsellors, and anyone looking to improve their ability to manage their caseload and provide trauma-informed client care.

Completing Workshop

Upon viewing the entire workshop, you will be prompted to take a 30 to 60-question test over the content, and then you will receive a participation certificate. Please allow 30-60 minutes to complete the test.

Facilitator: Jolene Heida

MSW, RSW

Jolene (she/her/kwe) is of Métis (Cree-Scots), Ukrainian, and European ancestry. She was born and raised in Northwestern Ontario on the Robinson-Superior Treaty territories and currently resides with her family in the area known as Tkaronto. She is a PhD Candidate at York University, where she specializes in Indigenous social work and decolonial approaches to teaching and learning. Jolene is a Registered Social Worker and trauma therapist with over 25 years of leadership experience in community, government, and healthcare settings. In addition to training with CTRI, Jolene owns a private practice which focuses on combining Indigenous knowledge, land-based practices, and trauma-focused therapy to support healing for individuals and communities. Jolene is a passionate educator, researcher, and clinician whose work emphasizes collaborative relationships, self-determination, and heartfelt connections.

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