On-Demand Webinars

De-escalating Potentially Violent Situations for Health Care Workers

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$29.99

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1

Continuing Education
Credit Hours (CEC)

Violence is a growing concern in health care settings. That’s why it’s critical to take a trauma-informed approach to de-escalation – one that combines assertiveness, empathy, and strong interpersonal communication to defuse tension before the situation turns violent.
In this webinar, you’ll use a trauma-informed lens to examine how anger, violence, and the health care environment intersect. You’ll explore a four-step de-escalation process, legal and ethical considerations, and build awareness of how trauma impacts behaviour.
By the end of this webinar, you’ll have the skills to assess the risk of violence and respond confidently, using a diverse set of practical tools and strategies designed to prevent escalation and promote safety – both for yourself and those in your care.
Note: We do not teach any physical restraints in this webinar. Our goal is to give you the tools to prevent violence before it occurs.

Facilitator: Deanne Kaar MPH

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Learning Objectives

Upon completion of this webinar, participants should be able to:

  • Express how the health care context can contribute to the risk of violence
  • Discuss how the stress response system influences escalation
  • Identify trauma-informed principles to manage potentially violent situations
  • Describe a  structured approach to safely defuse escalating behaviour
  • Recognize key legal and ethical considerations in potentially violent situations

Method of Delivery

Each webinar is 60 minutes in length. Live webinars will each contain 60 minutes of instruction from the facilitator using visual powerpoint slides and then there will be 5-10 minutes at the end of the webinar when participants can ask questions directly to the instructor and hear feedback from them in realtime. On-demand webinars include no interactivity with the instructor.

Completing Webinar

Upon viewing the entire webinar, you will be prompted to take a 10-question quiz over the content, and then you will receive a participation certificate. Please allow 10-15 minutes to complete the quiz.

Continuing Education

While associations and licensing bodies accept CTRI workshops for continuing education credits, questions about approval should be directed to the specific association or licensing body for which you are requesting the credits

Facilitator: Deanne Kaar

MPH

Deanne has cultivated her experience in leadership, coaching, and strategies for supporting the workforce over many years as a manager, director and senior leader within the public and not-for-profit sectors. She holds a Bachelor of Psychology, a Master of Public Health degree, and a master’s certificate in organizational design and development. Her experience of over fifteen years in mental health and addiction services has given her a strong foundation to support staff and leaders in addressing workplace challenges with compassion and understanding. Deanne believes our history shapes who we are today but doesn’t have to determine our future. The more we understand ourselves, others, and what is happening around us, the better we can minimize the impact of trauma on our lives. Deanne believes attuning to the mental health needs of your staff can greatly improve organizational outcomes, retention, and engagement. As a facilitator, Deanne incorporates humour, storytelling, and interactive discussions to ensure training sessions are not only educational and challenging but also entertaining and memorable.

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