Watch a preview of our
De-escalating Potentially Violent Situations workshop.

When emotions escalate, knowing how to respond calmly and assertively can prevent a tense encounter from turning into a violent crisis. This preview offers a look into CTRI’s popular workshop, De-escalating Potentially Violent Situations, equipping clinicians, social workers, educators, and frontline staff with practical, trauma-informed strategies for high-stress interactions. Centered around a structured 4-step de-escalation framework (Awareness, Connection, Problem-Solving, Closing), this training equips helpers to assess risk, regulate personal responses, and defuse aggression while maintaining workplace safety and dignity. Explore the preview video and resources below to see how this workshop can benefit your individual practice or organization.