Counselling Skills and Client Relations

Language Matters

Rethinking How We Talk About People and Problems

Gain practical, evidence-based skills and confidence through comprehensive training designed for real-world application.

4.9 (12,500+ enrolled)
Available for Private Delivery
Certificate Included
Language Matters

Language and meaning are interconnected. The words we choose communicate deeply and influence how we understand and work with people and their problems. This webinar explores how developing awareness about language and choosing the right words are essential for an effective counselling relationship.

Learning Objectives

12,500+
Professionals Trained
4.7 Stars
Trustpilot Rating
500+
Organizations Served

Choose Your Format

Training options built for real-world needs.

On-Demand Webinar

Condensed training in a video format.

$30
/ per person
Get instant access to focused, one-hour training
View and download presentation slides for easy reference
Learn on your schedule, at your own pace
Access from any device, anywhere
Receive a certificate upon completion
Share access across your team
Start Learning

Our Approach

Grounded in research, practical application, and real‑world experience.

Accessible

Clear, approachable learning without unnecessary jargon.

Applicable

Content designed for real‑world challenges and opportunities.

Engaging

Facilitators bring content to life through stories and examples.

Practical

Skills and tools designed for everyday use in your setting.

What People Are Saying

Insights from our participants.

"

It's not always easy to facilitate a six-hour session, but it flew by. Perfectly timed, packed with useful, relevant information, curated to address the unique needs of our group."

K. Decle

University of British Columbia, Office of Student Academic Services

"

This was one of the best trainings our organization has had. Staff were so engaged and came away energized and excited rather than tired and drained."

T. Etienne

Portal Youth Outreach Association

"

CTRI is a great source for learning. They were easy to work with and our facilitator presented in an engaging and interactive way that kept people interested and attentive."

J. Grimes

Optimism Place Women's Shelter and Support Services

Frequently Asked Questions

Common questions about the training.

This training is for:

Mental health professionals
Social services and community‑based professionals
First responders and emergency services
Health care workers and support staff
School and post‑secondary personnel
Leaders, managers, and supervisors
Human resources and people operations teams
Employees in corporate or business settings
Anyone working in people‑centred or support roles

What’s the difference between an on‑demand workshop and a one‑hour webinar?

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On‑demand workshops are full‑length recordings of our workshops and allow you to explore a topic in depth at your own pace. One‑hour webinars are shorter, condensed sessions focused on key concepts and designed for a brief introduction or refresher.

Are live virtual workshops different from in‑person workshops?

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The learning experience is very similar. Both formats are facilitator‑led and interactive, with discussion and activities. Live virtual workshops are delivered online, while in‑person workshops take place on-site.

Do I receive a certificate after completing a training?

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Yes. Participants receive a certificate of completion for eligible formats, including workshops, webinars, and e‑courses. Details are provided with each training.

Can this training be delivered privately for our organization?

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Yes. All topics are available for private delivery and can be customized to your group’s context, schedule, and learning goals.

Ready to Get Started?

Master evidence-based techniques to prevent and manage crisis situations with confidence. We will equip you with a trauma-informed approach to de-escalate situations with interpersonal communication skills, and empathy.

Available for Private Delivery

Certificate Included

Private Training

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Custom Training for Your Team

We can deliver any of our training for your group, on your schedule.

How it works

  • Step 1 — Contact us to discuss your needs and choose a topic.
  • Step 2 — Talk pricing (starting at $3300), and we'll work out a detailed proposal.
  • Step 3 — Confirm the details such as the facilitator and training date.

Fill out the form below or give us a call at 1-877-353-3205

Let's get started

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