CTRI ACHIEVE

Counselling Skills and Client Relations

Counselling

The Essential Skills

To support others effectively, helpers need essential understandings and skills. This workshop introduces the counselling process and problem‑solving model, offering hands‑on practice with tools, worksheets, and scenarios to enhance your helping skills.

4.9 (12,500+ enrolled)

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Available for Private Delivery

Certificate Included

Essential Counselling Skills for Helpers

In order to be effective at helping others, there are key understandings and skills that are essential to providing helpful support. This introductory workshop is designed for those who are new to a helping role, or those wishing to enhance their general helping skills. Participants will learn about the process of counselling and how to use a problem-solving model to work with clients to identify issues, and implement plans to address areas of concern. Using experiential exercises, participants will work through tools, worksheets, activities, and scenarios that will help them enhance their helping skills.

Learning Objectives

List steps in a counseling process

Apply communication and listening skills in a helping role

Describe how personal beliefs affect being a helper

Utilize questions and activities to help clients identify goals

Apply a problem-solving model of intervention to situations

12,500+

Professionals Trained

4.7 Stars

Trustpilot Rating

500+

Organizations Served

Choose Your Format

Training options built for real-world needs.

Most Popular

Private Training

Personalized training solutions for your team.

$3300 per day

/ starting at

2 day

Bring a facilitator to your team – onsite or virtual

Personalize content to your context and priorities

Focus on your real challenges and scenarios

Engage in interactive discussion and practical application

Align your team around shared language and approaches

Build skills that translate directly into day-to-day work

On-Demand Webinar

Condensed training in a video format.

$30

/ per person

Get instant access to focused, one-hour training

View and download presentation slides for easy reference

Learn on your schedule, at your own pace

Access from any device, anywhere

Receive a certificate upon completion

Share access across your team

Additional Options

Standalone written learning resource.

What You'll Learn

Walk away with the knowledge and tools to make a meaningful difference. The objectives below outline what you'll be equipped to do after completing this training.

Build the Therapeutic Alliance

Explore the qualities of a counsellor and how to foster a strong therapeutic alliance.

Develop Core Helping Skills

Learn essential communication skills and avoid common missteps in counselling.

Understand the Counselling Process

Discover how to navigate the counselling process and identify clients’ needs and goals.

Find Strengths and Set Goals

Learn how to uncover strengths and resources and set realistic goals with clients.

Maintain Ethics and Boundaries

Understand ethical considerations and boundaries in the counselling relationship.

Care for the Helper

Learn self‑care strategies to sustain yourself as a helper.

Our Approach

Grounded in research, practical application, and real‑world experience.

Accessible

Clear, approachable learning without unnecessary jargon.

Applicable

Content designed for real‑world challenges and opportunities.

Engaging

Facilitators bring content to life through stories and examples.

Practical

Skills and tools designed for everyday use in your setting.

What People Are Saying

Insights from our participants.

"

It's not always easy to facilitate a six-hour session, but it flew by. Perfectly timed, packed with useful, relevant information, curated to address the unique needs of our group."

K. Decle

University of British Columbia, Office of Student Academic Services

"

This was one of the best trainings our organization has had. Staff were so engaged and came away energized and excited rather than tired and drained."

T. Etienne

Portal Youth Outreach Association

"

CTRI is a great source for learning. They were easy to work with and our facilitator presented in an engaging and interactive way that kept people interested and attentive."

J. Grimes

Optimism Place Women's Shelter and Support Services

FAQs

Common questions about the training.

This training is for:

Mental health professionals

Social services and community‑based professionals

First responders and emergency services

Health care workers and support staff

School and post‑secondary personnel

Leaders, managers, and supervisors

Human resources and people operations teams

Employees in corporate or business settings

Anyone working in people‑centred or support roles

What does this training cover?

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This introductory workshop teaches the essential skills for effective helping, including the counselling process, communication skills, problem-solving, goal setting, and self-care for helpers.

Who is this training for?

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This training is for people new to a helping role, as well as experienced helpers who want to strengthen their foundational counselling skills.

Do I need prior counselling experience?

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No. This workshop is designed for those who are new to helping roles and provides a strong foundation for building counselling competency.

Is this training hands-on?

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Yes. The workshop uses experiential exercises, tools, and scenarios to help participants practice and apply skills in a realistic context.

Is this training available online or privately?

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Yes. CTRI offers this workshop in live, on-demand, and private formats. View training dates or contact us to arrange a session for your team.

Can this training count toward a certificate program?

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This workshop is part of CTRI's Mental Health Counselling Skills Certificate Program. Contact CTRI for details on certificate requirements and how individual workshops may apply.

Strengthen Your Counselling Skills

Develop foundational counselling skills and learn a problem‑solving approach to help clients achieve their goals. View training options or bring this workshop to your team.

Start Learning

Available for Private Delivery

Certificate Included