Training Topic

Case Management

A Trauma-Informed Approach to Client-Centred Care

Client care is an essential responsibility in many helping roles. This workshop teaches you how to build strong, trauma-informed relationships with the people you support. You will learn practical skills for effective case management, including documentation, advocacy, professional writing, and interpersonal communication. Additionally, you will gain essential self-care, stress, and time management tools to help you stay well in your role. This is an opportunity to reflect and build your own case management toolkit, so you can confidently provide your clients with the best care possible.
Case Management

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In-depth interactive training
Resource Manual
Comprehensive topic guide
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Learning Objectives

Upon completion, participants should be able to:

  • Recognize and manage the nuances of relationship building and termination
  • Identify the most relevant theories of client care
  • Initiate and maintain healthy, informative communication with clients
  • Reflect and document interactions concisely and accurately
  • Manage time and establish a healthy work-life balance

Some of the Topics Included

  • Case Management Theory and Practice
  • Time Management and Self-Care
  • Relationship Building and Termination
  • Goal Setting
  • Basics of Motivational Interviewing and Solution-Focused Therapy
  • Support Systems and Advocacy
  • Transitioning the Relationship
  • Client-Centred Practice
  • Working With Diverse Client Groups
  • Communication and Continuity of Care

Target Audience

Counsellors, therapists, social service and health care workers, guidance counsellors, and anyone looking to improve their ability to manage their caseload and provide trauma-informed client care.

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