On-Demand Workshops

Navigating Difficult Client Relationships

$139.00
3.5

Continuing Education
Credit Hours (CEC)

For those who work in a helping role, it can be very challenging when clients are vulnerable, stressed-out, or quick to engage in conflict. Complicating matters is that difficult dynamics in the relationship are often amplified by different styles of communicating. This workshop reviews what contributes to these challenges, including the intra-personal, inter-personal, and organizational factors. By looking at case studies, participants will learn how to alter their interactions with clients they find difficult in order to transform unhealthy relational patterns into more positive interactions and outcomes.

Trainer: Trish Harper, MSW, RSW

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Learning Objectives

Upon completion of this workshop, participants should be able to:

  • Identify patterns of escalating difficult behaviour
  • Describe common patterns in communication that cause conflict
  • List the external and internal factors that contribute to difficult client relationships
  • Describe effective communication with someone who is experiencing mental health challenges
  • Practice key interventions with three common patterns of difficult behaviour
  • Know how to facilitate a cycle of cooperative behaviour

Some of the Topics Reviewed

  • What Makes a Person Difficult?
  • The Cycle of Escalating Difficult Behaviour
  • Shift the Problem from Person to Pattern
  • Shift from Judgment to Curiosity
  • Assessment of Problems: Is it Mine, Theirs, or Ours?
  • Strategies for the Passive Aggressive Pattern
  • Strategies for the Chronic Anger Pattern
  • Strategies for the Chronic Resistance Pattern
  • Considerations Around Challenges Related to Mental Health
  • Creating a Cycle of Cooperative Behaviour

Target Audience

This is an introductory level workshop intended for social service and health care personnel, support workers, school personnel, and anyone working with people who exhibit challenging behaviours.

Trainer: Trish Harper

MSW, RSW

Trish has worked in many diverse mental health settings with families, youth, and children providing direct practice for over 20 years. She has a Master of Social Work degree as well as an undergraduate degree in psychology, and has completed professional training in trauma resolution therapy. She is also a contributing author of our Counselling Insights book. Trish believes that real change happens through relationship, authenticity, and the use of skillful empathy. In addition to her work with CTRI, she maintains a small private practice, specializing in recovery from early adverse experiences, PTSD, anxiety, depression, vicarious trauma, and burnout, and she continues to have a special passion for helping children, youth, and families. As a trainer, Trish is a gifted listener who works to facilitate training that encourages genuine insight, compassion, and a collective learning experience. Read blogs written by Trish here.

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