CTRI ACHIEVE

Trauma and Crisis Response

Crisis Response Planning

Creating a Compassionate Response Plan

Critical incidents like unexpected deaths, violence, or natural disasters can have lasting emotional impacts. This workshop teaches you how to organize quickly during high‑stress situations, support people’s emotional needs, and create a compassionate crisis response plan tailored to your environment.

4.9 (12,500+ enrolled)

Start Learning View Upcoming Dates

Available for Private Delivery

Certificate Included

Build a Compassionate Crisis Response Plan

Critical incidents such as unexpected death, violence, or a natural disaster have a lasting emotional impact on the people who experience or witness them. Organizations, schools, and communities need to be prepared to provide support during and after these crisis situations.

This workshop gives you the tools to organize quickly and effectively during high-stress situations, and you’ll learn practical ways to respond to people’s emotional needs after a critical incident. You will gain a clear understanding of how to implement your own crisis response team and create a plan for your specific environment.

Note: Crisis response refers to the steps that are made after a critical incident. This is not a threat assessment or emergency preparedness workshop.

Learning Objectives

Explain why crisis response planning is helpful

Describe a framework for team and plan development

Demonstrate how to organize an effective response after a critical incident

Identify what types of responses are most appropriate for the situation

Apply the principles learned to your own environment

12,500+

Professionals Trained

4.7 Stars

Trustpilot Rating

500+

Organizations Served

Choose Your Format

Training options built for real-world needs.

Most Popular

On-Demand Workshop

Recorded workshop for flexible, self‑paced learning.

$149

/ per person

Start right away – no scheduling required

Learn at your own pace, in manageable sections

Follow along with a full downloadable manual

Earn a certificate and continuing education credits

Access anytime, on any device

Share access across your team for consistent learning

Live Virtual Workshop

Interactive sessions with experienced facilitators.

From $299

/ per person

Learn from an experienced facilitator

Ask questions and get real-time guidance

Connect and learn alongside peers

Engage in discussions and practical exercises

Earn 6 CECs per day of training

Receive a certificate upon completion

View Upcoming Dates

Personalized training solutions for your team.

Starting at

Contact for pricing

per session

Additional Options

On-Demand Webinar

Condensed training in a video format.

Standalone written learning resource.

What You'll Learn

Walk away with the knowledge and tools to make a meaningful difference. The objectives below outline what you'll be equipped to do after completing this training.

Counselling Foundations

Learn the types of critical incidents and common reactions after they occur.

Develop Your Crisis Team

Create a crisis response team and plan, and gather information to guide your response.

Prepare and Prioritize

Use a crisis response checklist and consider the needs of those at higher risk.

Facilitate Debriefings

Understand how to conduct individual and group debriefings after a critical incident.

Memorials and Evaluation

Explore how to handle memorials and evaluate crisis responses to support healing.

Address Triggers and Anniversaries

Plan for trigger events and anniversaries to provide ongoing support after a crisis.

Our Approach

Grounded in research, practical application, and real‑world experience.

Accessible

Clear, approachable learning without unnecessary jargon.

Applicable

Content designed for real‑world challenges and opportunities.

Engaging

Facilitators bring content to life through stories and examples.

Practical

Skills and tools designed for everyday use in your setting.

What People Are Saying

Insights from our participants.

"

It's not always easy to facilitate a six-hour session, but it flew by. Perfectly timed, packed with useful, relevant information, curated to address the unique needs of our group."

K. Decle

University of British Columbia, Office of Student Academic Services

"

This was one of the best trainings our organization has had. Staff were so engaged and came away energized and excited rather than tired and drained."

T. Etienne

Portal Youth Outreach Association

"

CTRI is a great source for learning. They were easy to work with and our facilitator presented in an engaging and interactive way that kept people interested and attentive."

J. Grimes

Optimism Place Women's Shelter and Support Services

Frequently Asked Questions

Common questions about the training.

This training is for:

Mental health professionals

Social services and community‑based professionals

First responders and emergency services

Health care workers and support staff

School and post‑secondary personnel

Leaders, managers, and supervisors

Human resources and people operations teams

Employees in corporate or business settings

Anyone working in people‑centred or support roles

What does this training teach?

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This workshop teaches organizations how to plan and implement a compassionate crisis response, including team building, debriefing, emotional support, and planning for follow-up care.

Who is this training for?

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This training is suited for school administrators, HR professionals, organizational leaders, community organizations, and anyone responsible for preparing a workplace or community for critical incidents.

What counts as a critical incident?

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Critical incidents include unexpected deaths, violence, natural disasters, and other events that fall outside normal experience and have a significant emotional impact on those involved.

Is debriefing training included?

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Yes. The workshop covers individual and group debriefing processes as part of the broader crisis response framework.

Is this training available privately for organizations?

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Yes. This is a popular training for organizations wanting to build internal capacity for crisis response. Contact CTRI to arrange a private session.

Is this different from Critical Incident Group Debriefing training?

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Yes. This workshop focuses on planning and implementing an organizational response. The CIGD training focuses specifically on facilitating group debriefings. Many organizations benefit from both.

Create Your Crisis Response Plan

Learn how to build a compassionate crisis response plan that supports people through critical incidents. View training dates or bring this workshop to your team.

Start Learning View Upcoming Dates

Available for Private Delivery

Certificate Included