Your guide to prevent violence before it happens.

Crisis & Trauma Resource Institute (CTRI) has been providing trauma-informed training since 2008, with over 45 training topics that has reached more than 25,000 helping professionals across Canada, the U.S. and more – worldwide.

With our De-escalating Potentially Violent Situations Guide, you will have a free tool in your back pocket that will equip you with non-violent skills to calm a situation before it turns violent.

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$120 billion is lost every year due to workplace violence

1 in 10 people have experienced workplace violence

Reduction in workplace violence incidence after de-escalation training

What you’ll find inside the guide

Essential steps to trauma-informed de-escalation
Understanding the connection between de-escalation and trauma.
What do you need to do to be trauma-informed.
Common de-escalation pitfalls
Tools you can start using today

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CTRI offers training that teaches you how to de-escalate a potentially violent situation. Available in virtual, on-demand, and in-person formats. Get our De-escalating training for yourself and your team to prioritize everybody’s safety and prevent violence in any workplace.

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Your guide to prevent violence before it happens.

What you’ll find inside the guide

Want to learn more?

Get the Guide Emailed to You!

New Workshop! De-escalating Potentially Violent Situations for Impaired States – November 3rd, 2026. Register Now!