Live Virtual Workshops

Navigating Difficult Client Relationships

February 20, 2025
(09:00 AM - 04:00 PM CT )
$329.00 (regular rate) + tax
Location: Online Virtual
6
Continuing Education
Credit Hours (CEC)

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Navigating Difficult Client Relationships - Live Virtual - February 20, 2025; 9am-4pm Central Time

Quantity: 1 $ 329.00
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For those who work in a helping role, it can be very challenging when clients are vulnerable, stressed-out, or quick to engage in conflict. Complicating matters is that difficult dynamics in the relationship are often amplified by different styles of communicating. This workshop reviews what contributes to these challenges, including the intra-personal, inter-personal, and organizational factors. By looking at case studies, participants will learn how to alter their interactions with clients they find difficult in order to transform unhealthy relational patterns into more positive interactions and outcomes.

Learning Objectives

Upon completion, participants should be able to:

  • Identify patterns of escalating difficult behaviour
  • Describe common patterns in communication that cause conflict
  • List the external and internal factors that contribute to difficult client relationships
  • Describe effective communication with someone who is experiencing mental health challenges
  • Practice key interventions with three common patterns of difficult behaviour
  • Describe how to facilitate a cycle of cooperative behaviour

Method of Delivery

Presentation, video, case study exercises, experiential practice, personal reflection, delivered electronically.

*Please allow only the registered individual(s) to view the materials.

Note: An e-manual for this workshop is included in purchase.

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Some of the Topics Included

  • What Makes a Person Difficult?
  • The Cycle of Escalating Difficult Behaviour
  • Shift the Problem from Person to Pattern
  • Shift from Judgment to Curiosity
  • Assessment of Problems: Is it Mine, Theirs, or Ours?
  • Strategies for the Passive Aggressive Pattern
  • Strategies for the Chronic Anger Pattern
  • Strategies for the Chronic Resistance Pattern
  • Considerations Around Challenges Related to Mental Health
  • Creating a Cycle of Cooperative Behaviour

Target Audience

This is an introductory level workshop intended for social service and health care personnel, support workers, school personnel, and anyone working with people who exhibit challenging behaviours.

Terms & Conditions

View our cancellation policy and other information regarding your live virtual workshop or for your in-person workshop.

This is a live virtual event, please check your system requirements prior to registering.

Participants will receive the Zoom meeting login details and information about viewing the live virtual workshop by email 3-4 calendar days prior to the date of the event.
Please note, payment is required in order to receive the login details.

Trainer: Kelly Smith

MSW, RSW

Kelly is a Registered Social Worker and holds a Master of Social Work degree. She has also completed six levels of training in Sandtray-Worldplay with Gisela Schubach De Domenico and three levels of training with the Canadian Association of Play Therapy. In addition to training with CTRI, Kelly has an eclectic private practice where she incorporates play therapy, sandtray therapy, DBT, emotion-focused therapy, dance, somatic work, and mindfulness into her work with children, teens, adults, couples, and families. She specializes in providing trauma-informed counselling for motor vehicle accident victims and their families. Kelly believes that everyone can access their own self-healing abilities and feels honoured when asked to be a part of the journey. As a trainer, she is both passionate and engaging.

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