Live Virtual Workshops

Navigating Difficult Client Relationships

February 20, 2025
(09:00 AM - 04:00 PM CT )
$329.00 (regular rate)
$299.00 (*early rate)
Location: Online Virtual
*early rate expires 01/31/2025
6
Continuing Education
Credit Hours (CEC)

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Navigating Difficult Client Relationships - Live Virtual - February 20, 2025; 9am-4pm Central Time

Early rate expires 01/30/2025

Quantity: 1 $ 299.00
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For those who work in a helping role, it can be very challenging when clients are vulnerable, stressed-out, or quick to engage in conflict. Complicating matters is that difficult dynamics in the relationship are often amplified by different styles of communicating. This workshop reviews what contributes to these challenges, including the intra-personal, inter-personal, and organizational factors. By looking at case studies, participants will learn how to alter their interactions with clients they find difficult in order to transform unhealthy relational patterns into more positive interactions and outcomes.

Learning Objectives

Upon completion, participants should be able to:

  • Identify patterns of escalating difficult behaviour
  • Describe common patterns in communication that cause conflict
  • List the external and internal factors that contribute to difficult client relationships
  • Describe effective communication with someone who is experiencing mental health challenges
  • Practice key interventions with three common patterns of difficult behaviour
  • Know how to facilitate a cycle of cooperative behaviour

Method of Delivery

Presentation, video, case study exercises, experiential practice, personal reflection, delivered electronically.

*Please allow only the registered individual(s) to view the materials.

Some of the Topics Included

  • What Makes a Person Difficult?
  • The Cycle of Escalating Difficult Behaviour
  • Shift the Problem from Person to Pattern
  • Shift from Judgment to Curiosity
  • Assessment of Problems: Is it Mine, Theirs, or Ours?
  • Strategies for the Passive Aggressive Pattern
  • Strategies for the Chronic Anger Pattern
  • Strategies for the Chronic Resistance Pattern
  • Considerations Around Challenges Related to Mental Health
  • Creating a Cycle of Cooperative Behaviour

Target Audience

This is an introductory level workshop intended for social service and health care personnel, support workers, school personnel, and anyone working with people who exhibit challenging behaviours.

Terms & Conditions

View our cancellation policy and other information regarding your live virtual workshop or for your in-person workshop.

This is a live virtual event, please check your system requirements prior to registering.

Trainer: Patricia Habermann

RPC, ACC

Patricia is Métis and was born, raised, and resides on Treaty 1 Territory. She is a registered counsellor who incorporates evidence-based, person centered, trauma-informed, experiential approaches, and laughter as medicine into her work. She supports youth in child welfare as their therapist, mentor, advocate, and soft place to land when life gets hard. Patricia is also an instructor with Yellowquill University College in various programs for First Nations students. Patricia holds certification from the Applied Counselling Program at the University of Manitoba, with specialization in addictions. She is also a focusing-oriented therapist who attends to complex trauma. Patricia practices traditional Indigenous teachings and consults with community Elders for guidance. Her passion for stories, wholehearted connections, relationships, and exploring how trauma lives in the body is evident in her ongoing curiosity in the way she walks with people. She is devoted to walking alongside and sharing space with individuals on their healing journey in a holistic and compassionate manner as she believes that healing is an “inside job.”

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