In-Person Workshops

Front Line Skills for Social Services

October 23, 2023

(09:00 AM - 04:00 PM MST )

$299.00 (regular rate)

$269.00 (*early rate)

Trainer Kaelin Sheaden Kaelin Sheaden

Location: Yukon University, Whitehorse, Yukon

*early rate expires 10/02/2023

Continuing Education
Credit Hours (CEC)

Whether someone is working as a general helper, counsellor, or administrator, there are key areas that are essential to providing helpful, collaborative, and ethical services. This workshop provides the fundamental understanding and skills required for working with people in a helping capacity. Participants will learn core skills in the areas of communication, listening, service coordination, ethics, diversity, and promoting helper resilience. These insights will help to reduce employee burnout and turnover while also improving service delivery.

In-person events follow local guidelines for gathering. This workshop will transition to a virtual event should COVID restrictions limit in-person gatherings. Please call CTRI before booking flight/hotel room.

This workshop is being run in partnership with the Northern Institute of Social Justice and Yukon University.

Learning Objectives

Upon completion, participants should be able to:

Identify skills for relationship building and effective communication in a helping role
Summarize important emotional and cultural awareness skills for helpers
List case management steps that fit within the parameters of one’s role
Plan steps for a trauma-informed approach that will enhance both client and helper resilience

Method of Delivery

Presentation, video, case study exercises, experiential practice, personal reflection, delivered electronically.

Some of the Topics Included

Why do You Want to be a Helper?
Building a Strong Helping Relationship
Essential Emotional Skills
Essential Listening and Communication Skills
Strategies for Working with Differences
A Trauma-Informed Lens
Skills for Self-Awareness – Beliefs and Biases
Ethics in Social Services
Working with Other Systems
Advocacy and Empowerment
Staying Healthy in a Helping Profession

Target Audience

This is an introductory level workshop intended for people in a wide variety of helping roles including social service and health care workers, social workers, support workers, school personnel.

Terms & Conditions

View our cancellation policy and other information regarding your live virtual workshop or for your in-person workshop.

Trainer: Kaelin Sheaden

Kaelin Sheaden

As a counsellor and psychotherapist, Kaelin has years of experience providing both individual and group therapy in the areas of mental health, substance use, and complex/intergenerational trauma. Additionally, she has experience in leadership, supervision, facilitation, and coaching, and has worked with groups in a variety of contexts, including wilderness-based settings. Kaelin holds degrees in counselling and education, and she is certified as a professional coach and is a Canadian Certified Counsellor, with designation as a clinical supervisor. She lives in Whitehorse where she works as a counsellor, facilitator, and consultant in her own private practice. Kaelin is inspired by the human spirit and believes that growth, healing, and empowerment are possible for both individuals and communities. She is an engaging trainer who brings the qualities of care, thoughtfulness, humility, and respect to those she works with, fostering learning environments that are safe, positive, and meaningful.