Live Virtual Workshops
Front Line Skills for Social Services
Credit Hours (CEC)
Front Line Skills for Social Services - Live Virtual Workshop - Feb. 2, 2023
- Identify skills for relationship building and effective communication in a helping role
- Summarize important emotional and cultural awareness skills for helpers
- List case management steps that fit within the parameters of one’s role
- Plan steps for a trauma-informed approach that will enhance both client and helper resilience
*Please allow only the registered individual(s) to view webinar materials
Method of Delivery
Presentation, video, case study exercises, experiential practice, personal reflection, delivered electronically.
Some of the Topics Included
- Why do You Want to be a Helper?
- Building a Strong Helping Relationship
- Essential Emotional Skills
- Essential Listening and Communication Skills
- Strategies for Working with Differences
- A Trauma-Informed Lens
- Skills for Self-Awareness – Beliefs and Biases
- Ethics in Social Services
- Working with Other Systems
- Advocacy and Empowerment
- Staying Healthy in a Helping Profession
This is an introductory level workshop intended for people in a wide variety of helping roles including social service and health care workers, social workers, support workers, school personnel.
Trainer: Shelly Qualtieri
Shelly is a Registered Social Worker and has been an energetic practitioner and educator in the field of domestic violence, suicide intervention, youth justice, child welfare, mental health, and homelessness for over 25 years. In addition to training with CTRI she has a private counselling practice where she focuses on wellness, difficult conversations, and healthy relationships. She believes that helping people work through difficult times requires a holistic approach to wellness and meaningful connection. Whether it’s through a mindfulness practice, strength base - person-centered approach Shelly meets individuals where they are at. As a facilitator, she is a warm, passionate and engaging presenter who uses examples and strategies that participants can bring directly into their work with others. Read blogs written by Shelly here.