Live Virtual Workshops

Front Line Skills for Social Services

This is a live virtual event using Zoom, an online meeting platform. Please check your system requirements prior to registering.
February 02, 2023
(09:00 AM - 04:00 PM CT )
$279.00 (regular rate) + tax
Location: Online Virtual
6
Continuing Education
Credit Hours (CEC)

Register

Front Line Skills for Social Services - Live Virtual - Feb. 2, 2023 9am--4pm Central Time

Quantity: 1 $ 279.00
Attendee 1 Information
Whether someone is working as a general helper, counsellor, or administrator, there are key areas that are essential to providing helpful, collaborative, and ethical services. This workshop provides the fundamental understanding and skills required for working with people in a helping capacity. Participants will learn core skills in the areas of communication, listening, service coordination, ethics, diversity, and promoting helper resilience. These insights will help to reduce employee burnout and turnover while also improving service delivery.

Learning Objectives

Upon completion, participants should be able to:

  • Identify skills for relationship building and effective communication in a helping role
  • Summarize important emotional and cultural awareness skills for helpers
  • List case management steps that fit within the parameters of one’s role
  • Plan steps for a trauma-informed approach that will enhance both client and helper resilience

*Please allow only the registered individual(s) to view webinar materials

Method of Delivery

Presentation, video, case study exercises, experiential practice, personal reflection, delivered electronically.

Some of the Topics Included

  • Why do You Want to be a Helper?
  • Building a Strong Helping Relationship
  • Essential Emotional Skills
  • Essential Listening and Communication Skills
  • Strategies for Working with Differences
  • A Trauma-Informed Lens
  • Skills for Self-Awareness – Beliefs and Biases
  • Ethics in Social Services
  • Working with Other Systems
  • Advocacy and Empowerment
  • Staying Healthy in a Helping Profession

Target Audience

This is an introductory level workshop intended for people in a wide variety of helping roles including social service and health care workers, social workers, support workers, school personnel.

Terms & Conditions

View our cancellation policy and other information regarding your live virtual workshop or for your in-person workshop.

Trainer: Paula Hutchinson

MEd, PhD

Paula is an enthusiastic educator, trainer and evaluation consultant. She has worked in clinical, school and community-based settings in the areas of mental health, (dis)Ability, and challenging behaviour with individuals, families and health profession teams. Paula believes that everyone, regardless of their diagnosis or abilities, has the right to experience a meaningful life free from barriers and stigma. And that only by working together to create sustainable solutions, can individuals, families, professionals and communities ensure that supports, services and policies are responsive and effective for all. As a facilitator, she brings her knowledge of adult education and learning principles to provide an engaging, practical and interactive workshop experience.

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