Live Virtual Workshops

Front Line Skills for Social Services

This is a live virtual event using Zoom, an online meeting platform. Please check your system requirements prior to registering.
February 02, 2023
(09:00 AM - 04:00 PM CT )
$279.00 (regular rate) + tax
Location: Online Virtual
6
Continuing Education
Credit Hours (CEC)

Register

Front Line Skills for Social Services - Live Virtual Workshop - Feb. 2, 2023

Live Virtual Workshops February 02, 2023 9:00AM-4:00PM CST
Quantity: 1 $ 249.00
Attendee 1 Information
Whether someone is working as a general helper, counsellor, or administrator, there are key areas that are essential to providing helpful, collaborative, and ethical services. This workshop provides the fundamental understanding and skills required for working with people in a helping capacity. Participants will learn core skills in the areas of communication, listening, service coordination, ethics, diversity, and promoting helper resilience. These insights will help to reduce employee burnout and turnover while also improving service delivery.

Learning Objectives

  • Identify skills for relationship building and effective communication in a helping role
  • Summarize important emotional and cultural awareness skills for helpers
  • List case management steps that fit within the parameters of one’s role
  • Plan steps for a trauma-informed approach that will enhance both client and helper resilience

*Please allow only the registered individual(s) to view webinar materials

Method of Delivery

Presentation, video, case study exercises, experiential practice, personal reflection, delivered electronically.

Some of the Topics Included

  • Why do You Want to be a Helper?
  • Building a Strong Helping Relationship
  • Essential Emotional Skills
  • Essential Listening and Communication Skills
  • Strategies for Working with Differences
  • A Trauma-Informed Lens
  • Skills for Self-Awareness – Beliefs and Biases
  • Ethics in Social Services
  • Working with Other Systems
  • Advocacy and Empowerment
  • Staying Healthy in a Helping Profession

Target Audience

This is an introductory level workshop intended for people in a wide variety of helping roles including social service and health care workers, social workers, support workers, school personnel.

Terms & Conditions

View our cancellation policy and other information regarding your live virtual workshop or for your in-person workshop.

Trainer: Shelly Qualtieri

MA, RSW

Shelly is a Registered Social Worker and has been an energetic practitioner and educator in the field of domestic violence, suicide intervention, youth justice, child welfare, mental health, and homelessness for over 25 years. In addition to training with CTRI she has a private counselling practice where she focuses on wellness, difficult conversations, and healthy relationships. She believes that helping people work through difficult times requires a holistic approach to wellness and meaningful connection. Whether it’s through a mindfulness practice, strength base - person-centered approach Shelly meets individuals where they are at. As a facilitator, she is a warm, passionate and engaging presenter who uses examples and strategies that participants can bring directly into their work with others. Read blogs written by Shelly here.

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