Live Virtual Workshops
Front Line Skills for Social Services
This is a live virtual event using Zoom, an online meeting platform. Please check your
system requirements
prior to registering.
August 29, 2023
(09:00 AM
-
04:00 PM
CDT
)
$279.00 (regular rate)
$249.00 (*early rate)
Trainer
Shelly Qualtieri MA, RSW
Location:
Online Virtual
*early rate expires 08/09/2023
6
Continuing Education
Credit Hours (CEC)
Credit Hours (CEC)
Register
Front Line Skills for Social Services - Live Virtual - August 29, 2023; 9am-4pm Central Time
Early rate expires 08/09/2023
Quantity:
1
$
249.00
Attendee
1
Information
Whether someone is working as a general helper, counsellor, or administrator, there are key areas that are essential to providing helpful, collaborative, and ethical services. This workshop provides the fundamental understanding and skills required for working with people in a helping capacity. Participants will learn core skills in the areas of communication, listening, service coordination, ethics, diversity, and promoting helper resilience. These insights will help to reduce employee burnout and turnover while also improving service delivery.
Learning Objectives
Upon completion, participants should be able to:
- Identify skills for relationship building and effective communication in a helping role
- Summarize important emotional and cultural awareness skills for helpers
- List case management steps that fit within the parameters of one’s role
- Plan steps for a trauma-informed approach that will enhance both client and helper resilience
*Please allow only the registered individual(s) to view webinar materials
Method of Delivery
Presentation, video, case study exercises, experiential practice, personal reflection, delivered electronically.
Some of the Topics Included
- Why do You Want to be a Helper?
- Building a Strong Helping Relationship
- Essential Emotional Skills
- Essential Listening and Communication Skills
- Strategies for Working with Differences
- A Trauma-Informed Lens
- Skills for Self-Awareness – Beliefs and Biases
- Ethics in Social Services
- Working with Other Systems
- Advocacy and Empowerment
- Staying Healthy in a Helping Profession
Target Audience
This is an introductory level workshop intended for people in a wide variety of helping roles including social service and health care workers, social workers, support workers, school personnel.
Terms & Conditions
View our cancellation policy and other information regarding your live virtual workshop or for your in-person workshop.
Trainer: Shelly Qualtieri
MA, RSW
Shelly is a Registered Social Worker and has been an energetic practitioner and educator in the field of domestic violence, suicide intervention, youth justice, child welfare, mental health, and homelessness for over 25 years. In addition to training with CTRI she has a private counselling practice where she focuses on wellness, difficult conversations, and healthy relationships. She believes that helping people work through difficult times requires a holistic approach to wellness and meaningful connection. Whether it’s through a mindfulness practice, strength base - person-centered approach Shelly meets individuals where they are at. As a facilitator, she is a warm, passionate and engaging presenter who uses examples and strategies that participants can bring directly into their work with others. Read blogs written by Shelly here.
