Navigating Difficult Client Relationships
Credit Hours (CEC)
In-person events follow local guidelines for gathering. This workshop will transition to a virtual event should COVID restrictions limit in-person gatherings. Please call CTRI before booking flight/hotel room.
This workshop is being run in partnership with the Northern Institute of Social Justice and Yukon University.
- Identify patterns of escalating difficult behaviour
- Describe common patterns in communication that cause conflict
- List the external and internal factors that contribute to difficult client relationships
- Describe effective communication with someone who is experiencing mental health challenges
- Practice key interventions with three common patterns of difficult behaviour
- Know how to facilitate a cycle of cooperative behaviour
Method of Delivery
Presentation, video, case study exercises, experiential practice, personal reflection, delivered electronically.
Some of the Topics Included
- What Makes a Person Difficult?
- The Cycle of Escalating Difficult Behaviour
- Shift the Problem from Person to Pattern
- Shift from Judgment to Curiosity
- Assessment of Problems: Is it Mine, Theirs, or Ours?
- Strategies for the Passive Aggressive Pattern
- Strategies for the Chronic Anger Pattern
- Strategies for the Chronic Resistance Pattern
- Considerations Around Challenges Related to Mental Health
- Creating a Cycle of Cooperative Behaviour
This is an introductory level workshop intended for social service and health care personnel, support workers, school personnel, and anyone working with people who exhibit challenging behaviours.
Trainer: Nataschaa Chatterton
Nataschaa has a Masters in Conflict Analysis and Management and is a Somatic Experiencing Trauma Practitioner and Assistant. Her work has taken her into both the fields of Conflict Resolution and Trauma Therapy. Nataschaa has worked as a mediator, coach, facilitator, and counselor. She has lived in rural Yukon for ten years working with First Nations governments and communities. Nataschaa’s work is founded on the beliefs of the value of all perspectives, the innate desire we each have to be accepted and that our history does not need to dictate our future. Her approach includes encouraging space for the wisdom and strengths of the group and the individual to surface and co-creation to occur. She is passionate about teaching, listening, and sharing. Read blogs written by Nataschaa here.