In-Person Workshops

Navigating Difficult Client Relationships

March 15, 2023
(09:00 AM - 04:00 PM CDT )
$279.00 (regular rate)
$249.00 (*early rate)
*(early rate expires 22-2-23 )
6
Continuing Education
Credit Hours (CEC)

Register

Navigating Difficult Client Relationships - Winnipeg In-Person - March 15, 2023; 9am-4pm Local Time

Early rate expires 02/22/2023

Quantity: 1 $ 249.00
Attendee 1 Information
For those who work in a helping role, it can be very challenging when clients are vulnerable, stressed-out, or quick to engage in conflict. Complicating matters is that difficult dynamics in the relationship are often amplified by different styles of communicating. This workshop reviews what contributes to these challenges, including the intra-personal, inter-personal, and organizational factors. By looking at case studies, participants will learn how to alter their interactions with clients they find difficult in order to transform unhealthy relational patterns into more positive interactions and outcomes.

Learning Objectives

Upon completion, participants should be able to:

  • Identify patterns of escalating difficult behaviour
  • Describe common patterns in communication that cause conflict
  • List the external and internal factors that contribute to difficult client relationships
  • Describe effective communication with someone who is experiencing mental health challenges
  • Practice key interventions with three common patterns of difficult behaviour
  • Know how to facilitate a cycle of cooperative behaviour

Method of Delivery

Presentation, video, case study exercises, experiential practice, personal reflection, delivered electronically.

Some of the Topics Included

  • What Makes a Person Difficult?
  • The Cycle of Escalating Difficult Behaviour
  • Shift the Problem from Person to Pattern
  • Shift from Judgment to Curiosity
  • Assessment of Problems: Is it Mine, Theirs, or Ours?
  • Strategies for the Passive Aggressive Pattern
  • Strategies for the Chronic Anger Pattern
  • Strategies for the Chronic Resistance Pattern
  • Considerations Around Challenges Related to Mental Health
  • Creating a Cycle of Cooperative Behaviour

Target Audience

This is an introductory level workshop intended for social service and health care personnel, support workers, school personnel, and anyone working with people who exhibit challenging behaviours.

Terms & Conditions

View our cancellation policy and other information regarding your live virtual workshop or for your in-person workshop.

Trainer: Paul Carrick

MSW, RSW

Paul has been providing conflict resolution and counselling services for over 25 years. He is a Registered Social Worker who holds a Master’s degree in Clinical Social work and a diploma in Human Resources. Paul currently works for the University of Winnipeg as a Complaints Resolution Advisor and has a small private practice. Some of his past roles include being an Employee and Family Assistance Program Therapist, Justice Department Trauma Therapist, and a Respectful Workplace Advisor. Paul’s focus as a therapist has been on addressing violence against women, domestic abuse, addictions, mental health concerns, childhood sexual abuse, and trauma. He believes the key to working with people is to do so in a nonthreatening manner so that individuals feel heard and supported. As a trainer, Paul delivers practical, applicable information in an approachable, humorous, and engaging presentation style.

Best Western Plus Airport Winnipeg, Winnipeg MB

1715 Wellington Ave, Winnipeg, MB R3H 0G1, Canada Winnipeg MB R3H 0G1
Get Directions
Receive Email Updates

Sign up for our Newsletter to receive your free e-manual