Navigating Difficult Client Relationships
Credit Hours (CEC)
Navigating Difficult Client Relationships - Winnipeg In-Person - March 15, 2023; 9am-4pm Local Time
Early rate expires 02/22/2023
Upon completion, participants should be able to:
- Identify patterns of escalating difficult behaviour
- Describe common patterns in communication that cause conflict
- List the external and internal factors that contribute to difficult client relationships
- Describe effective communication with someone who is experiencing mental health challenges
- Practice key interventions with three common patterns of difficult behaviour
- Know how to facilitate a cycle of cooperative behaviour
Method of Delivery
Presentation, video, case study exercises, experiential practice, personal reflection, delivered electronically.
Some of the Topics Included
- What Makes a Person Difficult?
- The Cycle of Escalating Difficult Behaviour
- Shift the Problem from Person to Pattern
- Shift from Judgment to Curiosity
- Assessment of Problems: Is it Mine, Theirs, or Ours?
- Strategies for the Passive Aggressive Pattern
- Strategies for the Chronic Anger Pattern
- Strategies for the Chronic Resistance Pattern
- Considerations Around Challenges Related to Mental Health
- Creating a Cycle of Cooperative Behaviour
This is an introductory level workshop intended for social service and health care personnel, support workers, school personnel, and anyone working with people who exhibit challenging behaviours.
Trainer: Paul Carrick
Paul has been providing conflict resolution and counselling services for over 25 years. He is a Registered Social Worker who holds a Master’s degree in Clinical Social work and a diploma in Human Resources. Paul currently works for the University of Winnipeg as a Complaints Resolution Advisor and has a small private practice. Some of his past roles include being an Employee and Family Assistance Program Therapist, Justice Department Trauma Therapist, and a Respectful Workplace Advisor. Paul’s focus as a therapist has been on addressing violence against women, domestic abuse, addictions, mental health concerns, childhood sexual abuse, and trauma. He believes the key to working with people is to do so in a nonthreatening manner so that individuals feel heard and supported. As a trainer, Paul delivers practical, applicable information in an approachable, humorous, and engaging presentation style.