In-Person Workshops

De-escalating Potentially Violent Situations™

November 04, 2022
(09:00 AM - 04:00 PM MST )
$279.00 (regular rate) + tax
Continuing Education
Credit Hours (CEC)


De-escalating Potentially Violent Situations™ - In-Person Workshop, Whitehorse – Nov. 4, 2022

In-Person Workshops November 04, 2022 9:00AM-4:00PM MST
Quantity: 1 $ 249.00
Attendee 1 Information
For those who work in an environment where there is potential for violence, it is important to develop the skills needed to defuse dangerous situations. This workshop is designed to teach people to de-escalate potentially violent situations through assertiveness and interpersonal communication. The training will explore how anger and violence interplay, including opportunities for self-assessment of personal communication styles. Participants will develop a clear understanding of how to assess the potential for violence and respond with a diverse set of interpersonal tools and strategies designed to defuse potentially violent situations.

In-person events follow local guidelines for gathering. This workshop will transition to a virtual event should COVID restrictions limit in-person gatherings. Please call CTRI before booking flight/hotel room.
This workshop is being run in partnership with the Northern Institute of Social Justice and Yukon University.
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Learning Objectives

  • Understand the role of anger in violent incidents
  • Identify their own styles of interaction
  • Describe a framework for defusing potentially violent situations
  • Identify potential risk factors
  • Apply the principles learned to their own environment

Method of Delivery

Presentation, video, case study exercises, experiential practice, delivered electronically.

Some of the Topics Included

  • The Physical Violence Spectrum
  • Rating Your Workplace Risk Levels
  • Anger Cycle and Escalation
  • Anger Styles Assessment Questionnaire
  • Warning Signs of Potential for Violence
  • The Aggression Defusing Process
  • Approaching, Containment, and Problem-Solving Strategies
  • When and How to Disengage
  • Special Considerations for Unique Situations
  • Addressing Enablers of Violence

Target Audience

This is an introductory-intermediate level workshop intended for anyone wanting to learn more about violence and interpersonal strategies useful in de-escalating the imminent threats of violence.

Terms & Conditions

View our cancellation policy and other information regarding your live virtual workshop or for your in-person workshop.

Trainer: Sarah Cloutier


Sarah holds a Master of Social Work degree and is a Registered Social Worker. She has experience working in the areas of mental health, harm reduction, and sexual health, as well as health education and adult education. In addition to training with CTRI, Sarah works as a Clinical Counsellor and has a private practice where she supports individuals and couples. In her practice, she is passionate about empowering clients to reach their wellness goals and fuel their inner spark. Sarah strives to promote equality and diversity in her work and in her personal life. As a trainer, she believes in creating safe, open-minded spaces that encourage participants to learn and grow. Read blogs written by Sarah here.

Yukon University, Room C1530, Whitehorse YT 867-668-8800
500 College Drive, Whitehorse, Yukon Whitehorse YT Y1A 5K4
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