CTRI Webinars

De-escalating Potentially Violent Situations™

This is a 1 minute preview of the webinar.

$24.99

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(Starting at $11.99 a month/viewer)

Continuing Education
Credit Hours (CEC)

For those who work in an environment where there is potential for violence, it is important to develop the skills needed to defuse dangerous situations. This webinar is designed to teach people to de-escalate potentially violent situations through assertiveness and interpersonal communication. Viewers will develop a clear understanding of how to assess the potential for violence and respond with a diverse set of interpersonal tools and strategies designed to defuse potentially violent situations.

Trainer: Heather Woodward MSW, RSW

Each on-demand purchase is for one viewer. Please purchase one copy per viewer.

Learning Objectives

Upon completion of this webinar, participants should be able to:

  • Describe the role of anger in violent incidents
  • List appropriate strategies to de-escalate violent situations
  • Describe different forms of violence

Target Audience

This is an introductory-intermediate level webinar intended for anyone interested in learning more about this topic.

Method of Delivery

Each webinar is 60 minutes in length. Live webinars will each contain 60 minutes of instruction from the facilitator using visual powerpoint slides and then there will be 5-10 minutes at the end of the webinar when participants can ask questions directly to the instructor and hear feedback from them in realtime. On-demand webinars include no interactivity with the instructor.

Completing Webinar

Upon viewing the entire webinar, you will be prompted to take a quiz over the content, and then you will receive a participation certificate.

Continuing Education

While associations and licensing bodies accept CTRI workshops for continuing education credits, questions about approval should be directed to the specific association or licensing body for which you are requesting the credits

Trainer: Heather Woodward

MSW, RSW

Heather holds a Master of Social work degree based in Indigenous Knowledges and is a Registered Social Worker with nearly 25 years of experience in the helping field. She has spent much of her time working directly with children, youth, and families. In the first half of her career, Heather’s passion was working with youth of all genders (ages 11-24) that have been impacted by violence, sometimes with gang involvements, all forms of trauma (mental, emotional, physical, and spiritual), addictions, mental health, and with individuals living with a FASD. More recently, she has pivoted her focus, and her passion has become wholistic wellness for helping professionals. She believes that even in the thick of trauma and/or crisis, people can use relationships and laughter to work through these critical moments. Heather values the lives and stories of everyone she has the honour of meeting and walking with on their life path. She is an energetic and engaging facilitator who strives to find ways to build connections and relationships with everyone. Read blogs written by Heather here.

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